Client Services Manager

This is a Full Time Job

Job Title: Manager, Client Services

Location: New York, NY or Los Angeles, CA

Start Date: ASAP

About Client Services:

The Client Services team holds the ultimate responsibility for the creative output and flawless execution of our campaigns and programs. With a comprehensive view over all aspects of collaboration, the team works with expert teams and specialist partners, both internally and externally, to bring a brand's creative vision to life. The team has three core functions: overseeing campaigns, budgets, and timing across assigned programs; acting as the central resource to bring in the right expertise at the right time; and facilitating retention and client satisfaction through excellent operational and servicing standards and quality creative output.

Here’s what you’ll do day-to-day:
• Project manage, organize and direct the day-to-day operations of campaign delivery. This includes: managing budgets, timelines, and supporting the team for creator sourcing, contracting, briefing and campaign management.
• Lead calls with creators and clients confidently and independently.
• Build and maintain strong relationships with top creators, talent managers, and client stakeholders, becoming a trusted partner throughout every stage of a campaign.
• Manage communications with clients for multiple campaigns and creators simultaneously.
• Lead or be an active participant on internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/ KPIs.
• Identify opportunities to elevate campaign performance by bringing forward creative ideas, emerging platform trends, and strategic recommendations that drive stronger results for clients.
• Play a key role in shaping and improving internal processes as the team continues to scale, contributing to the evolution of best practices across the business.
• Manage, help to develop and mentor at least one Campaign Executive, supporting with career pathing and goal setting.

Here’s what we’re looking for:
• Have 3 - 4 years’ agency or brand experience, including team management
• Have strong detail-oriented communication, organizational and interpersonal skills
• Experienced in executing earned creator marketing initiatives
• Strong social skills, an outgoing nature, and the ability to build strong relationships with creators and clients
• Reliability. A self-starter who is comfortable working independently to orchestrate campaign communications with a detail-oriented approach
• The ability to multi-task and handle multiple campaigns, creator and client communications simultaneously
• Resourcefulness and the drive to build relationships internally. Leverage resources within the agency to learn and cross-share new processes and skills for continuous improvement
• Have a solid understanding of the social media advertising ecosystem and an insatiable appetite for learning about industry innovations
• Appreciate and understand the value of creativity
• Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
• Be a curious self-starter with a problem-solving mindset and a proactive ‘can do’ attitude