Business Strategy and Analytics Manager

This is a Full Time Job

This position, reporting to the Senior Director, Digital Strategy, is responsible for translating data into strategic insights and building data-driven solutions that solve business problems across revenue-generating departments at the Washington Nationals. Drawing on a deep understanding of the Nationals' data and technical tools, the Manager, Business Strategy & Analytics will partner with Ticketing, Marketing, Corporate Partnerships, Nationals Park Events, and other departments to evaluate performance, develop customer segmentation, build models, and guide commercial decision-making. This role pairs hands-on technical execution – working with large, multi-source datasets, developing models, and creating dashboards – with executive-level storytelling that distills complex topics into clear, persuasive recommendations. The position requires strong data management and analytical skills, fluency with SQL and modern data tools, exceptional written and verbal communication, attention to detail, and the ability to lead multiple simultaneous projects in a fast-paced, cross-functional environment.

Essential Duties and Responsibilities:

Strategic Analysis & Revenue Support
• Partner with revenue-generating departments (Ticketing, Marketing, Corporate Partnerships, Broadcast, and Nationals Park Events) to evaluate business performance, uncover emerging trends, and recommend actions that optimize revenue and fan engagement.
• Lead strategic projects such as sales forecasting, promotional effectiveness, pricing and market analyses, and business case development.
• Translate data, research, and strategic insight into structured, narrative-driven executive presentations that guide leadership through key messages and recommendations for both internal and external audiences.

Data-Driven Solutions & Modeling
• Develop and maintain a deep understanding of the organization's data environment, and design data-driven solutions that solve business problems and accelerate decision-making.
• Work with large, multi-source datasets (ticketing, CRM, concessions, retail, and digital) to generate insights that guide operational and commercial decisions.
• Build and maintain financial and revenue-focused models that support scenario planning, sensitivity analysis, and strategic prioritization
• Design and maintain customer segmentation to inform targeting, personalization, and customer lifetime value strategies across departments.
• Ensure data accuracy, consistency, and integrity across all analyses, dashboards, and reporting.

Business Intelligence & Reporting
• Lead the development of real-time dashboards and visualizations for Ticketing, Marketing, Corporate Partnerships, Nationals Park Events, and Ballpark Operations.
• Define, track, and report on organizational KPIs and performance metrics
• Communicate findings clearly and credibly to both technical and non-technical audiences.
• Other duties as assigned.

Compensation:

The projected annual salary range for this position is $84,577.50 - $90,000 per year. Actual pay is based on several factors, including but not limited to the applicant's: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.

Benefits:

The Nationals offer a competitive and comprehensive benefits package that presently includes:
• Paid vacation and sick leave, paid holidays throughout the year and a holiday break in December
• Medical, dental, vision, life and AD&D insurance
• Short- and long-term disability insurance
• Flexible spending accounts
• 401(k) and pension plan
• Access to complimentary tickets to Nationals home games
• Employee discounts
• Free onsite fitness center

ExperienceRequired
• 3 - 5 years: • 3-5 years of experience in analytics, consulting, finance, consumer strategy, or a related field, preferably supporting commercial or revenue-focused functions.
• • Proficiency in SQL for querying large, multi-source datasets.
• • Extensive use of Microsoft Excel for statistical analysis and modeling, and PowerPoint for executive-level presentations.
• • Expertise in Tableau or similar data visualization software.
• • Demonstrated ability to extract key insights from large, unstructured datasets and synthesize them into clear recommendations for leadership.
• • Ability to plan and execute research projects that frame problems, validate assumptions, and inform recommendations.
• • Excellent written and verbal communication skills and ability to tailor key messages to the appropriate audience.
• • Exceptional organization skills, strong attention to detail, and time management skills.
• • Ability to manage multiple projects and relationships concurrently in a high-pressure environment without direct supervision.
• • Strong sense of ownership and accountability.
• • Utmost standards of integrity in all business dealings.
• • Position will require some weekend and/or evening work.
• • Ability to handle multiple tasks simultaneously in fast-paced environment.
• • Must successfully clear a background check.
• • Must have U.S. work authorization.
• • Office: Working conditions are normal for an office environment. Position may require occasional weekend and/or evening work.
• • Gameday: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employees will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Preferred
• • Familiarity with cloud data warehouses such as Google BigQuery.
• • Familiarity with Python and/or R.
• • Experience designing and applying customer segmentation strategies.
• • Familiarity with CRM systems and ticketing platforms.
• • Knowledge of P&L structures and the levers used to optimize revenues and costs, especially in dynamic consumer markets.
• • Passion for sports and comfort in fast-paced environments.

EducationRequired
• Bachelors or better in Economics or related field