Vice President, Global Operations

This is a Full Time Job

DESCRIPTION:

Job Title: VP, Global Operations
Reports To: SVP, Global Business Services
Department: Finance
Location: Remote

A little bit about our team:

Warner Music's Global Business Services (GBS) is the home to the finance operations, legal and administrative functions that provide critical support and best-in-class services to our global Finance labels and affiliates. Each regional center embodies the collaborative and creative spirit that stems from the company's deep history in nurturing entrepreneurial thinking and artist-focused innovation, enabling our employees to develop a wide range of skills through cross-function collaboration and development opportunities.

Your role:

We're seeking an experienced and strategic VP of Operations to join our Global Business Services (GBS) team. Reporting directly to the SVP of GBS, you'll be instrumental in optimizing our GBS delivery model by overseeing critical operational functions including Work Intake, Metrics and Reporting, Continuous Improvement, Training and Knowledge Base, and Automation.

You'll be responsible for driving efficiency, effectiveness, and innovation across our global shared services, ensuring our GBS organization operates at peak performance and delivers exceptional value to the business.

Here you'll get to:

• Work with M&A deal team and broader finance organization on all integration and work migration to ensure clear prioritization, demand management, and effective hand-offs to delivery teams.
• Lead the metrics team in prioritizing and building out key performance indicators (critical metrics) and service level agreements (SLAs) for all GBS operations. Develop comprehensive dashboards and analytical insights to drive data-driven decision-making and identify areas for improvement.
• Lead and embed a culture of continuous improvement across GBS. Find opportunities for process optimization, cost reduction, and service improvement through methodologies like Lean, Six Sigma, and other operational excellence frameworks.
• Support transition from implementation project to steady state training program for GBS employees, ensuring consistent skill development and adherence to standard methodologies.
• Maintain a comprehensive knowledge base, including assuring that all new work or process changes are documented, to support efficient operations, problem-solving, and cross-training.
• Drive the identification, prioritization, and implementation...