Admissions Host

This is a Full Time Job

Admissions Host (6 month FTC)

Location: United Kingdom - Leavesden

WarnerMedia is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including: HBO, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others.

Warner Bros. Studios Leavesden (WBSL) is a purpose built, state-of-the-art film and television studio offering one of the largest facilities in the UK. This 200-acre secure site has a half a million square feet of stage space, a back-lot tank, one of the largest heated underwater filming tanks in Europe and a 100 acre back-lot. It also owns Set-Lighting and Rigging - a rentals division, WB De Lane Lea - a post-production facility and Leavesden Park - a contemporary office complex. It is the only Hollywood owned studio of its calibre to be operated in the UK.

Warner Bros. Studio Tour London – The Making of Harry Potter is the only place in the world to showcase the authentic sets, props and behind-the-scenes secrets of the Harry Potter films at the location where they were made. It has attracted over 12 million visitors since opening in 2012 and has received over 40,000 reviews on TripAdvisor with 96% rating the experience as 'excellent' or 'very good'. Since launching, additions to the Tour include Platform 9 ¾ featuring the original Hogwarts Express, the Forbidden Forest and Gringotts Wizarding Bank.

In December 2018 WBSL acquired the Platform 9 ¾ group which sells Wizarding World merchandise, souvenirs, and collectibles. It includes shops at Kings Cross Station, Heathrow, and Gatwick. Alongside the other owned and operated retail businesses of Warner Bros. (including the Tour, and international Flagship Stores), the Platform 9¾ Group continues to grow. This includes proposals for new shops, expanding ecommerce operations, and exploiting new areas of commercial development.

The Job

To ensure that our visitors are welcomed warmly to the Warner Bros. Studio Tour and that they experience the very highest standards of customer care and interpretive support in an exciting, intriguing and safe environment. Full training will be provided for successful candidates.

The Daily
• Proactively engage and assist visitors in how best to maximise the enjoyment of their day – making visitors aware of the full range of experiences, products and services available to them at appropriate points in the visitor journey.
• Present a friendly, helpful and knowledgeable interface between the attraction itself and all visitors to the attraction, working as an ambassador for both.
• Deal proactively with any issues that may arise during the course of your duties – escalating any issues where appropriate and effectively collect visitor feedback.
• To assist the Visitor Experience Management Team in the coordination of any emergency procedures, ensuring the safety and wellbeing of visitors and colleagues at all times.
• Where applicable, operate tills, cloakrooms, information desks, car parking, phone systems, receiving cash, cheques, credit cards, cashing up, following appropriate procedures and associated administration and paperwork.
• To gain a working understanding of the Bookings process.
• Display confidence and accuracy on Galaxy ticketing system, cash-handling and cashing up tills at the end of the day.
• Be proactive in keeping waste and shrinkage to a minimum by rotating and recording stock and informing managers of faulty products.
• Enthusiastically up-sell and raise customer awareness of current promotions.
• You will be required to stand for up to 4 hours at a time, performing light lifting and working outdoors in all weather.
• Occasionally you will be required to attend communication sessions and training sessions outside of your core working hours.

The Essentials
• Experience of having provided a high standard of customer service in a visitor-focused, customer service or retail environment.
• Have excellent interpersonal and communication skills as well as possessing an understanding of the varied needs of our visitors.
• Enjoyment of working confidently with the general public.
• Demonstrable influencing and listening skills.
• Professional telephone manner.
• Demonstrable ability to learn new skills and adapt to new situations within a visitor focused environment.
• Excellent timekeeping.
• Previous experience of working with till systems is desirable.
• Knowledge of a foreign language is desirable.
• Knowledge of and an interest in the Harry Potter Story and/or film making.
• Ability to absorb written communiqués and transfer information on to visitors.
• Flexibility of approach to working environment needs.
• Ability to work well in a team environment.

Working Pattern

Contracts range from 16 to 40 hours per week. You will be required to work weekends as part of this working pattern. Weekend working includes both Saturday and Sunday. Your normal hours of work are between 7am and 10pm. Occasionally working hours could run until 1am for which you will be notified in advance.

Our people make WM the inspiring organisation it is today.

At WarnerMedia, our commitment starts with you! As a company of storytellers and journalists we have a responsibility to make sure we have a collection of voices and people whose stories reflect and connect with the global audiences and communities we serve.

WarnerMedia, and its suite of brands like Warner Bros., CNN, HBO Max, HBO, TNT, TBS, Cartoon Network, Adult Swim, Boomerang and many more, have long been committed to equity and inclusion as moral and business imperatives. It is essential that our content and creative partners reflect the diversity of our society and the world around us. Together with other production companies, networks, guilds, unions, talent agencies and others in the industry, WarnerMedia is committed to greater inclusion of people of colour, women, the LGBTQ community, those with disabilities and other underrepresented groups in greater numbers both in front of and behind the camera

There really has never been a better and more exciting time to join WarnerMedia.