Senior Manager, Global Technical Operations

This is a Full Time Job

A superb opportunity to join the Global Projects Operations team, the department responsible for ensuring the effective planning, delivery, and governance of all new projects across WBD Global Experiences, Tours and Retail. Acting as the central hub for project coordination, the team provide the framework, tools, and operational oversight that enable project teams to deliver high-quality outcomes on time and within budget.

As Senior Manager, Show Technical Services you will provide oversight to all show technical functions across WBD Global Experiences, Tours and Retail for new Projects. The role is responsible for ensuring that all technical standards, procedures, systems, and equipment of Show Technical Services are delivered across all new projects globally, ensuring governance and working in close partnership with creative partners, technical vendors and internal key stakeholders.

This role requires domestic travel within the U.K., as well as US, Asia and other international locations as required.

Role Accountabilities
• Lead the global delivery and standardisation of show technology across WBD Global Experiences, ensuring compliance with technical standards for AV, show control, networks, and interactive systems.
• Provide technical leadership to new projects, working with designers, vendors, and internal teams to ensure scalable, maintainable, and high-uptime show solutions.
• Drive innovation and consistency by researching emerging technologies, standardising control methodologies, and supporting global procurement and vendor strategies.
• Ensure seamless integration of show systems with facilities and IT infrastructure, incorporating redundancy, failsafe design, and future-proofed flexibility.
• Oversee operational readiness through technical documentation, training, service level agreements, and ongoing maintenance strategies for global sites.
• Support global growth by developing technical teams, managing budgets for new openings, collaborating with filmmakers to preserve creative intent, and travelling to sites as required.
• Support Technical Service Managers for existing Global Experiences, Tours and Retail locations with forward planning, budget and workforce development to ensure sustainable growth.
• Provide comparative show technology analysis and performance data to stakeholders, driving KPIs, system uptime, and high visitor satisfaction.
• Lead and promote a strong global safety culture through preventative maintenance, auditing, asset management, and compliance.
• Oversee and support technical solutions for tours and retail where required, ensuring systems enhance operations, guest flow, and queue management.
• Maximise global show technology asset management by analysing performance data, protecting assets, and supporting long-term financial and infrastructure planning.
• Foster a collaborative and inclusive technical culture by supporting global feature delivery, addressing local challenges, and advising on best practice across sites.

Essential Skills
• Extensive experience or equivalent background in live entertainment, theme park operations and management, theatre, special events
• Proven track record in hands on technical services management, including electrical systems, rigging practices and show based H&S compliance.
• Wide knowledge and proficiency in show control, technical software systems and programs.
• Management / leadership experience of departments, budgets and staff with proven track record in training, developing and influencing others
• Strong interpersonal and analytical skills
• Able to work independently under pressure delivering against multiple, short- and long-term delivery deadlines
• Project management qualification or demonstrable experience
• Solid understanding and qualification of all relevant workplace health and safety management, preferably underpinned by an IOSH/ NEBOSH or equivalent qualification.
• Must be able to travel worldwide and work across multiple time-zones

Working Pattern

This role is based mainly in Leavesden, UK with some domestic and international travel when required. Flexibility in working hours is needed to accommodate multiple time zones.

#SO

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.