Security Operations Centre Operator

This is a Full Time Job

As an International Security Operations Centre (ISOC) Operator, you'll be the first to know when something happens - and the one who ensures the right people act fast. You'll be part of a dedicated team that keeps

Every shift brings something different. From monitoring international activity to responding to real-time incidents, you'll make decisions that matter - helping to protect colleagues, assets, and information across multiple countries. Calm, focused, and proactive, you'll use advanced systems and your own situational awareness to keep operations running smoothly.

This is a role for someone who thrives under pressure, communicates with confidence, and takes pride in being a key part of a team that operates around the clock to safeguard.

Your Role Accountabilities…
• Continuous monitoring and management of security operations, including handling emergency and non-emergency communications from staff based in the region, or travelling to the region.
• Overseeing and monitoring technical security systems such as CCTV, Access Control, and Fire/Life Safety Systems at multiple sites.
• Acknowledging, disseminating, and escalating incident information to relevant security team members, other relevant stakeholders and the Global Threat Analysis Centre (GTAC).
• Keeping track of local news, law enforcement notifications, and other relevant sources to provide updates on ongoing incidents.
• Maintaining detailed records of all incidents, communications, and actions, and preparing reports for management as required.
• Acting as an ambassador for the company by delivering respectful and tailored service to all customers and stakeholders and when required assisting with other security related duties.
• Providing efficient and professional response service to any staff calling in for assistance from Global Security.
• Effective technical security system monitoring and in accordance with relevant SOPs providing a highly professional response to alarms and other activations at all the sites monitored.
• Responding efficiently and in a timely manner to all information received regarding any threats to staff or assets.

Qualifications & Experience…
• Availability to work a rotating shift pattern within a 24/7 operational environment.
• Strong written and verbal communication skills - able to stay clear, calm, and composed under pressure.
• Experience or strong interest in operating security systems such as CCTV, Access Control, and Fire/Life Safety Systems.
• Proficiency in maintaining accurate records and preparing professional incident reports.
• Ability to identify and evaluate potential threats using open-source research and situational monitoring.
• Solid computer literacy, including experience with Microsoft Office and other operational tools.
• Previous security or operations centre experience preferred, or relevant study in security, risk, or emergency management.

Working Pattern…

This is a shift-based, onsite role within a 24/7 operational environment.
• The ISOC operates continuously - 24 hours a day, 7 days a week.
• Operators work approximately 80 hours over a fortnight, averaging 40 hours per week (subject to variation).
• Shifts rotate weekly, with a few rest days between rotations:
• Morning Shift: 07:00–15:00
• Mid Shift: 15:00–23:00
• Night Shift: 23:00–07:00
• Flexibility to work nights, weekends, and holidays is essential.
• Remote work is not permitted, except under exceptional circumstances such as large-scale emergencies or disaster recovery situations.

#SO

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.