Retail Sales Associate

This is a Full Time Job

This position will support the sales operations at the Harry Potter Chicago store by maximizing customer and fan engagement in an awe-inspiring, best-in-class retail environment. This role primarily engages with our guests by providing excellent service and addressing their needs to enhance their shopping experience.

The Daily

Consistently proactively engages with guests.
Assist customers with merchandise purchases by locating items customers may wish to purchase, suggesting items of interest, and retrieving merchandise from inventory when needed.
Follow the steps of service to ensure they provide the best experience.
Responsible for cascading customer feedback to correct channels of communication.
Promotes a positive and seamless guest experience.
Fosters the stores sales strategy plan on customer engagement.
Register and cash handling duties include ensuring that all transactions are complete and accurate.
Follows, teaches, and exhibits all safety and compliance protocols.
Adheres to stores uniform policy.
Is responsible to come to all scheduled shifts on time.
Fosters an environment to maintain store shrink to acceptable parameters.
Responsible for attaining delegated daily, monthly, or quarterly sales goals.
Proactively advocates and understands promotions within the store.
Engages in store sales strategy.
Maintain store appearance to ensure that it is neat, orderly, and well stocked to meet the Company's visual merchandising standards.
Teaches and lives stores culture with each associate.
Collaborates with the team to follow company values.
Follows and impacts store set priorities and brand standards.
The Essentials

Knowledge of Harry Potter series and background
Demonstrated customer service skills
Excellent communication skills (i.e. verbal, non-verbal, visual) with the ability to communicate effectively in public to both small and large groups.
Ability to work effectively in a team environment
Strong attention to detail with focus on basic numerical skills
Highly motivated self-starter with good initiative
Proficiency with Word, Excel, PowerPoint
Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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