Senior Director of Team Operations
Universal Music Group
New York, NYThis is a Full Time Job
How we LEAD:
The Senior Director, Team Operations plays a key role in designing how Famehouse operates and scales across teams, systems, and workflows. This role partners closely with department leaders to architect cross-functional operating models, improve organizational alignment, and ensure business processes are supported by scalable systems, tools, and automation.
Reporting into the VP of Team Operations, the Senior Director focuses on translating strategic priorities into operational architecture. This role is hands-on, leading complex initiatives that span process design, organizational structure, workflow optimization, and technology enablement. Success in this role requires the ability to facilitate effectively with senior stakeholders while also driving the implementation of systems, tooling, automation, and AI-enabled solutions that improve how work gets done.
How you'll CREATE:
End-to-End Process Design
• Lead cross-functional initiatives to design, document, and improve core business processes.
• Analyze existing workflows to identify inefficiencies, gaps, and opportunities for improvement.
• Develop scalable process frameworks, governance models, and documentation that promote clarity, accountability, and consistency.
• Facilitate alignment across stakeholders to establish clear ownership, decision rights, and operating models for critical business workflows.
Systems, Tools & Workflow Optimization
• Evaluate how teams use operational tools, systems, and workflows to support execution across the business.
• Translate business process requirements into scalable system designs, workflow configurations, automations, and tooling strategies.
• Partner with technology and business stakeholders to improve adoption, optimize workflows, and reduce operational friction.
• Identify opportunities to leverage AI, automation, and emerging technologies to improve efficiency, decision-making, and team effectiveness.
• Create playbooks and best practices that support consistent and scalable tool usage.
Team Structure & Organizational Support
• Partner with department leaders to assess team responsibilities, workflows, and cross-functional touchpoints.
• Recommend adjustments that improve efficiency, accountability, and collaboration.
• Support implementation planning, communications, and follow-up related to organizational changes.
Operational Effectiveness & Continuous Improvement
• Implement lightweight frameworks to support continuous improvement across teams.
• Use data, feedback, and observation to identify operational challenges and drive solutions.
• Track and share key operational indicators related to efficiency, alignment, execution, and workflow effectiveness.
• Evaluate the impact of process, tooling, and automation improvements to ensure changes deliver measurable business value.
Change Management & Enablement
• Provide guidance and enablement that helps teams successfully adopt new workflows, systems, and technologies.
• Partner with leaders to ensure changes are clearly communicated and effectively adopted.
• Act as a facilitator between teams to drive alignment during periods of change.
Bring your VIBE:
• 5–10 years of experience in business operations, process improvement, business systems, enterprise transformation, or organizational effectiveness.
• Demonstrated success leading complex cross-functional initiatives and driving operational change across multiple stakeholder groups.
• Strong expertise in process design, systems thinking, operating model development, and translating business requirements into scalable systems and workflows.
• Experience designing, implementing, or optimizing business systems, workflow automation, and operational tooling.
• Experience evaluating and leveraging AI-enabled solutions to improve workflows, efficiency, decision-making, or operational effectiveness.
• Excellent communication, facilitation, and relationship-building skills.
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment.
• Experience in entertainment, music, fashion, retail, or eCommerce is a plus.
Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Job Category:Business Strategy & Operations
Salary/Benefits
$122,040 - $180,000 /year USD
The actual base salary offered depends on a variety of factors.
Benefits
• Comprehensive medical, dental, and vision coverage
• 100% coverage for out-patient in-network mental health services
• Fertility coverage for eligible medical plan participants
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• Student Loan Repayment Assistance and Tuition Reimbursement
• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Company Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent
Perks
• Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, dri
Additional Information
We are UMG, the Universal Music Group, the world's leading music company. We are committed to artistry, innovation, and entrepreneurship, owning and operating a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, producing, distributing, and promoting critically acclaimed and commercially successful music to delight and entertain fans around the world.
