
Senior Creative Direction Coordinator
Universal Music Group
Philadelphia, PAThis is a Full Time Job
How we LEAD:
Merchandise and e-commerce is part of the fabric of music culture. For artists, it's a way to develop and further articulate their brand. For fans, it's another pathway to connecting with an artist and the culture they represent.
At Digital Creative & Experience, we create experiences that connect artists with fans through storytelling, design, content, commerce, and culture. From artist storefronts and ecommerce experiences to campaigns, content initiatives, and fan engagement programs, the Design & Direction team is responsible for defining the creative vision that brings artist brands to life across every digital touchpoint.
The Creative Direction team establishes the creative frameworks, visual identities, and experience principles that guide how work is conceived, developed, and executed. Working closely with Design, Content Production, Development, Project Management, and Client teams, we ensure every experience balances artistic expression, audience engagement, and business performance.
Role Overview
The Senior Coordinator, Creative Direction supports the development and execution of creative initiatives across Digital Creative Services. Working alongside Creative Directors and Design leaders, this role helps coordinate creative workflows, maintain project visibility, support creative development activities, and ensure teams remain aligned throughout the creative process.
This role serves as a central connection point between Creative, Design, Production, Development, and Project Management teams, helping facilitate communication, organize creative outputs, and support the successful progression of work from concept through delivery.
The Senior Coordinator, Creative Direction also contributes to research, inspiration gathering, creative presentations, and experience development activities, providing an opportunity to develop a deeper understanding of creative strategy, brand development, visual storytelling, and digital experience design.
This role is ideal for someone who is highly organized, creatively curious, and passionate about understanding how great ideas become exceptional experiences.
How You'll CREATE
Creative Development Support
• Support Creative Directors throughout concept development and creative planning activities
• Assist in the creation of creative briefs, one-pagers, treatments, and presentation materials
• Conduct visual, cultural, competitive, and industry research to support creative development
• Gather inspiration, references, trends, and audience insights that inform creative direction
• Help organize and maintain creative assets, references, and project materials
• Support creative reviews and presentation preparation
Creative Operations & Coordination
• Coordinate creative workflows across Design, Content, Development, and Project Management teams
• Maintain visibility of creative milestones, approvals, and deliverables
• Support project kickoff and creative briefing activities
• Schedule and coordinate creative reviews, workshops, and stakeholder meetings
• Capture feedback, actions, and creative decisions throughout project lifecycles
• Ensure creative documentation remains current and accessible
Team Collaboration
• Act as a liaison between Creative Directors and cross-functional teams
• Support alignment between creative vision and project execution requirements
• Assist in managing creative approvals and feedback cycles
• Help identify potential blockers, dependencies, and communication gaps
• Contribute to maintaining consistency across creative processes and standards
Creative Growth & Development
• Develop an understanding of creative strategy, brand systems, visual storytelling, and experience design
• Participate in brainstorming sessions, creative workshops, and concept development discussions
• Stay informed on trends across music, fashion, culture, ecommerce, design, and digital experiences
• Contribute ideas and perspectives during creative development activities
• Continuously build creative, strategic, and communication capabilities
Bring Your VIBE
• 1-3 years experience in creative, design, marketing, project coordination, content, or related environments
• Strong organizational and communication skills
• Excellent attention to detail and ability to manage multiple priorities
• Interest in creative development, branding, storytelling, and digital experiences
• Strong presentation and documentation skills
• Experience with presentation software, creative tools, and collaboration platforms
• Ability to work effectively across multiple teams and stakeholders
• Passion for music, culture, design, fashion, and emerging trends
• Curious mindset with a desire to learn from creative leaders and multidisciplinary teams
• Ability to balance structure, organization, and creative thinking
Success Looks Like
• Creative teams remain organized, aligned, and informed throughout project execution
• Creative reviews, presentations, and approvals run smoothly and efficiently
• Creative materials and documentation are consistently maintained and accessible
• Cross-functional communication remains clear and effective
• Creative Directors are effectively supported throughout the development process
• Research, inspiration, and creative resources contribute positively to project outcomes
The role continues to grow creative, strategic, and leadership capabilities over time
Salary/Benefits
$48,300 - $67,550 /year USD
Benefits
• Comprehensive medical, dental, and vision coverage
• 100% coverage for out-patient in-network mental health services
• Fertility coverage for eligible medical plan participants
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• Student Loan Repayment Assistance and Tuition Reimbursement
• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Company Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent
Perks
• Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren't just values-they're how we work every day
Additional Information
Universal Music Group (UMG) is the world's leading music company, committed to artistry, innovation, and entrepreneurship. We operate a diverse range of businesses in recorded music, music publishing, merchandising, and audiovisual content across more than 60 countries. UMG identifies and develops recording artists and songwriters, producing, distributing, and promoting critically acclaimed and commercially successful music for fans worldwide. Fame House, a division of UMG headquartered in Philadelphia, is a leader in direct-to-consumer solutions in music, providing best-in-class services that connect artists with their fans. Fame House powers eCommerce for UMG's labels, artists, and Bravado, as well as a select roster of third-party clients, offering a full-service solution that includes strategy, creative, storefront merchandising, fulfillment, customer service, and technology.