Production Operations Coordinator
Universal Music Group
New York, NYThis is a Full Time Job
How we LEAD:
The Production Operations Coordinator supports the end-to-end production process by overseeing the execution, tracking, and fulfillment of all manufacturing orders from placement through final delivery. This role ensures accurate and timely movement of goods across vendors, production facilities, and fulfillment centers, maintaining alignment between internal stakeholders, logistics partners, and finance. The coordinator is responsible for maintaining visibility to all inbound and outbound shipments, driving KPIs for On-Time Delivery and end-to-end cycle time, and ensuring all documentation and ERP updates are accurate and current.
How you'll CREATE:
• Oversee complete delivery of shipments and receipts of all products, materials, and supplies for eCommerce, Retail, and Tour channels.
• Enter and maintain updates for each style and order in Navision (ERP) or shared drives; track goods on order, in production (WIP), and in transit to ensure timely delivery.
• Maintain accurate log sheets and dashboards of daily movements and transactions within product management systems and ERP.
• Inspect shipment packing lists and verify against manifests, invoices, or orders to confirm accuracy.
• Provide tracking visibility and enforce ASN protocol to ensure all inbound and outbound shipments are properly logged and visible to downstream teams.
• Perform goods receipt on all incoming products and components into the ERP system.
• Follow up with vendor and 3PL partners to ensure on-time shipment and accurate delivery documentation.
• Coordinate invoice and coding processes with Finance to ensure accurate and timely payment of vendors.
• Manage outgoing and incoming packages to and from vendors, ensuring materials are properly labeled and distributed for internal review or production use.
• Collaborate cross-functionally with Product Development, Logistics, Finance, and Brand Management to resolve issues such as shortages, damages, or specification discrepancies.
• Maintain an organized view of outstanding production orders and related unfulfilled shipments.
• Provide general administrative and reporting support for production and order management activities.
• Contribute positively to team dynamics and support management initiatives to improve efficiency and workflow.
Bring your VIBE:
• College degree preferred
• Experience in Navision (Microsoft Dynamics) or similar ERP system preferred
• Proficient in Excel, including V-lookups and Pivot Tables
• Proficient in Microsoft Office and Adobe products
• Strong attention to detail and organizational skills
• Ability to work in fast-paced, deadline-driven environment
• Excellent communication and cross-functional collaboration skills
Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Job Category:Manufacturing, Logistics & Supply Chain
Salary/Benefits
$40,520 - $55,016 /year USD
The actual base salary offered depends on a variety of factors.
Benefits
• Comprehensive medical, dental, and vision coverage
• 100% coverage for out-patient in-network mental health services
• Fertility coverage for eligible medical plan participants
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• Student Loan Repayment Assistance and Tuition Reimbursement
• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Company Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent
Perks
• Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive
Additional Information
Universal Music Group (UMG) is the world's leading music company, committed to artistry, innovation, and entrepreneurship. We operate a diverse range of businesses in recorded music, music publishing, merchandising, and audiovisual content across more than 60 countries. UMG identifies and develops recording artists and songwriters, producing, distributing, and promoting critically acclaimed and commercially successful music for fans worldwide. Famehouse, a division of UMG headquartered in Philadelphia, is a leader in direct-to-consumer (D2C) solutions, providing best-in-class services that connect artists with their fans. Famehouse powers eCommerce for UMG's labels, artists, and Bravado, as well as a select roster of third-party clients, offering a full-service solution that includes strategy, creative, storefront merchandising, fulfillment, customer service, and technology.
