Operations Manager
Universal Music Group
Franklin, INThis was removed by the employer on 8/19/2019 11:22:00 AM PST
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Full Time Job
Description
The Operations Manager will provide onsite support for all UMG Operational processes in the DirectShot (DSD) Distribution Center to successfully execute and improve day to day business processes. The Manager will collaborate closely with the on-site DSD account management and operations teams to ensure the UMG business is executed within the stated service level agreements, key priorities are adhered to and issues are resolved within appropriate response times. The Manager will also represent UMG Operations on process implementation project teams to drive further improvement.
Job Functions:
Distribution Planning:
• Develop, publish and maintain a Distribution plan for DSD for all UMG New Release and Catalog expected shipments
• Monitor actual vs plan, performance and identify opportunities for improvement
• Coordinate plans with NR and Catalog teams to establish overall priorities
Day to Day Operations:
• Support day to day business processes in close collaboration with UMG Customer Service, New Release and Catalogue planning teams and the DSD Operations teams for all key business processes:
• Receiving and putaway (including problem resolution area) for normal and priority product deliveries.
• Inventory management and accuracy, cycle counting, slotting and replenishment
• Outbound pick, pack, shipping and transportation
• Returns processing and disposition (scrap, rework or return to stock)
• Value added services (Corrugate build, stickering, rework, etc.)
• D2C operations support
• Onsite order management support. Being able to manage and change orders, upgrade routings, trouble shoot, etc.
• Monitor open orders to completion throughout the operation each day
• Escalate any failures to execute and work with UMG and DSD teams to prioritize and resolve issues on a pre-emptive basis
• Manage key New Release and Catalog replenishment projects to ensure 100% execution to plan
• Manage and monitor special projects, like priority and high security releases
• Provide backup support for other roles in the UMG Operations teams
• Oversight of one analyst
Trouble Shooting and Issue Resolution:
• Key point of contact to investigate and resolve issues experienced by UMG Operations. Examples could include: ensure rushed inbound product is received in right away and ready to ship out same day, clear up receiving problems to speed up putaway , lead a team to research a quality problem, etc.
• Collaborate with team members to develop decision-support tools
• Help resolve inventory compare issues and make inventory adjustments as appropriate
Analysis and Reporting:
• Collect and analyze data from day to day execution, prepare reports on a regular monthly or weekly basis and as needed to facilitate and recommend improvement initiatives
• Performs special projects and ad hoc analysis as requested
Improvement Projects
• Collaborate with team members across UMG and DSD organizations to identify and drive initiatives to improve current processes, procedures, and methodologies to improve effectiveness, efficiency and reduce cost
• Prepare and participate in monthly and quarterly business review meetings
• Work with IT teams to implement system enabled process enhancements
Job Requirements:
Skills/Abilities:
Supply Chain Operations Skills and Experience
• Solid understanding of Supply Chain Management operational concepts, including logistics and general warehouse operations
• Hands-on experience in Distribution and Fulfillment operations and transportation
• Experience managing customer orders effectively through the fulfilment process
• Understanding of modes of transportation, cost and geography
• Understanding and working knowledge of Warehouse Management Systems (WMS) and tools
Analytical Skills
• Ability to analyze data and trends, make educated conclusions based upon data and execute transactions driving real results
• Knows how or where to obtain information; is resourceful
• Demonstrated skills in using excel to analyze and present meaningful findings
• Knowledge and ability to map and analyze processes as basis for analysis and improvement
Communication Skills
• Good communication skills, both written and oral
• Expresses written ideas, thoughts, facts, and recommendations in a clear, convincing, and organized way
• Ability to effectively relate to and communicate with people at all levels of the organization as well as key supply partners and customers
Time Management Skills
• Able to work independently with limited supervision
• Prioritizes work activities; plans and stays organized in order to meet commitment and productivity standards
• Manages timelines; deals effectively with pressure and multiple priorities
Key attributes
• Positive attitude and team player
• Problem solving and decision-making skills. Ability to collaborate across organizations and teams with the focus on process improvement
• Takes initiative and seeks increased responsibilities
• Is a highly detail oriented individual
• Strong working knowledge of Microsoft Office applications (MS, Word, Access, Outlook, PowerPoint, and Visio)
• Must be proficient with planning processes, systems and analytic tools
Languages
• Required: English
• Any other language is an asset
Experience:
• 5 years’ experience and proven, positive track record as a Warehousing and Logistics Analyst or Manager
• Demonstrated solid proficiency across the supply chain and especially in Warehousing and Distribution Operations
• Demonstrated technical proficiency with analytic and reporting tools
• 3 years' process improvement experience
Education:
• Bachelor’s Degree in Business, Supply Chain, Logistics, or Transportation. Related experience in lieu of degree will be considered.
Universal Music Group is an Equal Opportunity Employer.
Disclaimer
This job description only provides an overview of job responsibilities that are subject to change.