Intern - Customer Service & Ticketing

This is a Part Time Unpaid Internship

Description

Position title: C ustomer Service & Ticketing Intern

Department: U-Live

Reports to: Senior Event Development Manager

Location: Kings Cross

Main purpose of the role:

Working across U-Live’s festival and concert portfolio, the Customer Service & Ticketing Intern will play a key role in communicating with customers and the smooth running of ticketing operations. From responding to customer queries and managing guest lists, to setting up new events and dealing with issues on site, the successful candidate will demonstrate an ability to communicate clearly, stay organised, work precisely and prioritise a busy workload.

Key Responsibilities :
• Responding to customer enquiries and updating event websites accordingly
• Setting up new events with venues, ticket agents and local ticket sellers
• Being a point of contact for all of the above to manage allocations, ticket stock, marketing assets, reporting and finances
• Coordinating guest lists, local resident ticket fulfilment and direct sales with industry contacts
• Maintaining event website information and terms and conditions to reflect latest updates
• Proofing ticket stock and designing event wristbands/accreditation
• Assisting with the management of entrance gates at events and analysing historic data to plan for future events
• Onsite box office and customer service management

Person Requirements:
• Excellent organisational skills and attention to detail
• The ability to multitask, prioritise workload and stay calm and objective during times of pressure
• Willingness to learn, get their hands dirty and show a proactive attitude in looking for solutions to problems
• Strong written and spoken communication skills
• Reliable numeracy skills and experience using Microsoft Excel
• A passion for live music and an interest in the current music landscape across a broad range of genres
• An appetite for hard work and a flexible approach to working hours
• Previous experience in live events is preferable

Diversity and Inclusi o n

Universal Music is an equal opportunities employer. We embrace diversity and are committed to a working environment where no one will be treated less favourably on grounds of their sex, race, disability, sexual orientation, religion, belief or age.

Disclaimer

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.