Client Services Coordinator
Universal Music Group
Kings Cross, UKThis was removed by the employer on 12/16/2019 8:22:00 AM PST
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Full Time Job
Description
Job title: Project/Client Services Coordinator (6 Month Fixed Term Contract)
Responsible to: Client Services Lead – Video Ops
Department: UMG Digital Studios
Location of work: 4 Pancras Square, Kings Cross
Music Is Universal
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, please email Helen@umusic.com
The A Side: A day in the life
The Video Ops Project Coordinator will work closely with our Client Services Lead and Video engineers to manage and facilitate workflows across our digital supply chain. The Project Coordinator is responsible for ensuring video content is collected, submitted, and processed by our engineering staff in a timely manner. Additionally, the candidate will act in a client-facing capacity, providing our labels, territories, and 3rd party vendors with support and guidance on submission protocols, including technical and content-related compliance checks prior to submission.
The B Side: Skills & Experience
Be Organised
• Support product setup of short and long form titles
• Add metadata to UMG’s content management systems
• Update Workflow Management systems to report on SLAs & KPIs
Be Collaborative
• Work with video engineering team to review priorities and ensure on-time completion of deliverables.
• Ensure that labels are aware of current content delivery specifications.
• Provide clear feedback and recommendations to labels and their content providers.
• Act in a support role to the Client Services Lead.
Person specification
Essential
• Exceptional skills working in Microsoft Office, especially Excel and Word.
• Experience with Content Management and Workflow tracking/ ticketing systems.
• A passion for Film, TV & Music.
• Experience working with digital supply chains.
• A solid understanding of video workflows, technical principles and digital servicing compliance.
• Excellent customer service and written communication skills.
• Extreme attention to detail.
• Ability to work in a fast-paced, deadline-driven environment.
Desirable
• Experience working in an international business environment.
• Working knowledge of Slack, Airtable, or equivalent 3rd party tracking platforms.
• Familiar with video editing platforms, such as Final Cut Pro and Adobe Premiere.
• A general understanding of closed captioning and subtitle workflows.
Bonus Tracks: Your Benefits
• Group Personal Pension Scheme (between 3% and 9%)
• Private Medical Insurance
• 25 paid days of annual leave
• Interest Free Season Ticket Loan
• Holiday Purchase scheme
• Dental and Travel Insurance options
• Cycle to Work Scheme
• Salary Sacrifice Cars
• Subsidised Gym Membership
• Employee Discounts (Reward Gateway)
Just So You Know..
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.