Ticketing Operations Assistant
Toronto International Film Festival
Toronto, ONThis is a Full Time Job
We are currently hiring for the position of:
TICKETING OPERATIONS ASSISTANT
The Ticketing Operations Assistant is a technical, operational, and support-based role that is responsible for the configuration, troubleshooting, and maintenance of the Archtics ticketing system. This role will work with Ticketing System Administrators, the Senior Manager & Manager of Ticketing Operations, and stakeholders from all other relevant departments to ensure our complex ticketing needs are delivered accurately and efficiently.
RESPONSIBILITIES:
Shall include but not be limited to:
• Configuration and customization of the ticketing system including: event builds for seasons, festivals, and new releases; tickets and layouts; accreditation and packages; access and permissions; departmental allocations; and online ticketing portals
• Collaboration with internal stakeholders in all departments from ticketing planning through to execution and ongoing support and maintenance
• Preparation of reports and lists involving ticketing system data and customers
• Ensuring quality and accuracy for all ticketing initiatives, in-person and online
• Creating and assisting internal and external stakeholders on 3 rd party events, making sure their onsale operates smoothly through our ticketing system
• Other duties as assigned
CONTRACT DATES OR START DATE:
• August 17 – September 20th, 2026
MINIMUM REQUIREMENTS:
• Experience with professional event ticketing and/or patron management system (Archtics and Ticketmaster experience is an asset)
• Experience in data entry/analysis an asset
• Intermediate Microsoft Excel experience
• Ability to visualize relationships between data and troubleshoot system and configuration issues
• Strong customer service skills and ability to communicate with people with various levels of technical expertise
• Keen attention to detail
• Ability to work independently and with a team
• Ability to multi-task and demonstrate strong organizational skills
• Ability to maintain efficiency while working under multiple, strict, and tight deadlines
• Other duties as assigned
VACANCY:
• This job posting is for an existing vacancy
HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as one PDF, before the deadline of Friday, August 7, 2026.
CLOSING:
We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.
Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.
TIFF may use artificial intelligence to screen, assess or select applicants for this position.
Please send any questions via e-mail only to careers@tiff.net.
Salary/Benefits
CAD $26.00 /hour CAD
Additional Information
TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds at TIFF Lightbox. Our mission is to transform the way people see the world through film. TIFF is committed to embracing diversity and treating all individuals with respect, dignity, and fairness by removing physical, social, and economic barriers to participation. We acknowledge the land we are on, recognizing it as the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee, and we are grateful to work on this land.
