Senior Ticketing Services Coordinator

This is a Full Time Job

TIFF - THE MARKET

We are currently hiring for the position of:

SENIOR COORDINATOR, MARKET TICKETING SERVICES

Reporting to the Manager, Ticketing Operations, the Senior Coordinator, Market Ticketing Operations, provides high-level operational support during peak festival periods. This role assists with event configurations, conducts pre-on-sale Quality Assurance (QA), and provides system maintenance and real-time troubleshooting within the Archtics and Ticketmaster platforms.

RESPONSIBILITIES:

Shall include but not be limited to:
• Event & Screening Configuration: Assist with the setup, configuration, and ongoing maintenance of festival screening schedules, market events, individual film/event builds, creating and managing promotional codes, price codes, and seating manifest adjustments within Archtics and Ticketmaster.
• Seating Map & Manifest Management: Provide, update, and maintain venue seating maps, theater manifests, and ticket allocation charts for internal stakeholders across Programming, Marketing, Industry, Market teams, and Festival Operations.
• Quality Assurance & On-Sale Verification: Perform thorough Quality Assurance (QA) audits prior to public, market, and passholder on-sales to verify pricing accuracy, venue capacities, offer codes, map alignments, and delivery parameters before going live.
• Real-Time Venue & Box Office Support: Serve as an operational anchor during screening and market event days, assisting box office staff, Guest Services, and venue teams with access control, scanner tracking, real-time inventory checks, and complex delegate/patron inquiries.
• Technical Troubleshooting & Escalations: Assist in troubleshooting Archtics system glitches, barcode errors, seat duplications, and ticket re-issues under tight, time-sensitive screening deadlines.
• Reporting, Analytics & List Extraction: Extract targeted attendee email lists for marketing campaigns, and generate post-screening attendance reports for key festival stakeholders.
• Database Health & Reconciliation: Audit patron records and transactional data in Archtics to ensure database integrity, accurate promo code tracking, and smooth post-event financial balancing.
• Staff Guidance & Post-Festival Wrap-Up: Assist the Manager with onboarding and guiding box office representatives and venue ticketing staff on Archtics workflows, while maintaining organized event logs and seating archives to support a smooth post-festival operational wrap-up.
• Other duties as assigned.

• Job Grade 2

TARGET START DATE:
• August 10, 2026

MINIMUM REQUIREMENTS:

Experience & Knowledge
• 3–5 years of experience in ticketing operations, event management, or customer-transactional database management.
• Proven experience managing ticketing for multiple event types, including year-round programming, third-party/rental events, and high-volume festivals.
• Experience with Ticketmaster products (e.g., Archtics/Host) is strongly preferred.
• Experience overseeing or lead-supporting a customer-facing online e-commerce platform.
• Experience supervising or leading a team, with a focus on training and policy enforcement.
• Familiarity with CRM systems, reporting tools, and other event management software.

Technical & Operational Skills
• Proficient in intermediate-level spreadsheet tools (e.g., pivot tables, VLOOKUPs, data visualization) for inventory and sales reporting.
• Advanced experience managing ticket inventory, including seat-mapping, manifest builds, and complex online sales structures.
• Ability to interpret sales and operational reports to inform decision-making and optimize inventory performance.
• Skilled in understanding, implementing, and enforcing strict policies with internal stakeholders.

Project Management & Organizational Skills
• Strong project management skills with a track record of planning and executing complex, multi-venue events.
• Ability to manage multiple priorities and projects simultaneously while meeting strict deadlines.
• Self-starter with excellent problem-solving skills and the ability to work independently in a fast-paced environment.
• Demonstrates a high level of accuracy, efficiency, and meticulous attention to detail.

Communication & Leadership
• Excellent verbal and written communication skills, with the ability to liaise effectively with internal teams, external partners, and vendors.
• Proven ability in de-escalation and conflict resolution, specifically when managing high-stakes expectations from internal stakeholders or VIPs.
• Ability to foster a positive, innovative, and collaborative work environment.
• Demonstrates mature judgment, professionalism, and diplomacy under extreme pressure.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS:
• Flexible work schedule, including frequent evenings and weekends.
• Schedules may change or extend on short notice based on event needs; candidates must be prepared to stay beyond scheduled end times to ensure operational success.
• Mandatory availability: Full, uninterrupted availability is required during peak periods, specifically August and September, for Festival operations.
• Regular in-office presence required.
• Additional duties as assigned.

VACANCY:
• This job posting is for an existing vacancy.

HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of THURSDAY JULY 30TH, 2026.

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time. TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

TIFF may use artificial intelligence to screen, assess or select applicants for this position.

Please send any questions via e-mail only to careers@tiff.net.