Market Accreditation & Services Coordinator

This is a Full Time Job

TIFF: The Market

We are currently hiring for the position of:

Coordinator, Market Accreditation & Services (5 positions)
The Coordinator, Market Accreditation & Services supports the execution of accreditation and delegate service operations for TIFF: The Market. Reporting to the Manager, Market Accreditation & Services, this role is responsible for coordinating high-volume service workflows, managing delegate interactions, and supporting access to the Market through efficient application, payment, and onboarding processes.

Operating in a fast-paced environment, the Coordinator ensures service standards are consistently delivered across all delegate touchpoints, contributing to a seamless and professionally managed experience.

RESPONSIBILITIES:

Communications & Delegate Engagement
• Lead the coordination and execution of delegate-facing communications across the accreditation lifecycle, including registration launch, reminders, approvals, and pre-event information.
• Draft targeted email campaigns and outreach strategies to drive accreditation uptake, with a focus on audience segmentation and conversion.
• Translate operational updates, policies, and timelines into clear, user-friendly messaging for delegates.
• Maintain consistency and accuracy across all outbound communications, ensuring alignment with TIFF: The Market positioning and voice at Leadership's direction.
• Partner with Market Marketing & Communications to align campaign timing, audience targeting, and messaging priorities.

Delegate Services & Experience
• Serve as a frontline contact for accredited and prospective delegates, managing high-volume inquiries across email and other service channels.
• Triage and resolve service requests, escalating complex or sensitive cases while maintaining a high standard of professionalism and care.
• Support the delivery of an inclusive and accessible delegate experience by identifying friction points and proactively addressing gaps in service.
• Coordinate communication with external stakeholders (e.g., companies, partner organizations) to ensure clarity around accreditation processes and requirements.
• Write a detailed post mortem.

Accreditation Operations & Payments
• Administer accreditation workflows from application through to approval, ensuring accuracy, timeliness, and adherence to eligibility criteria.
• Monitor and troubleshoot payment processes, including credit card transactions, invoicing, wire transfers, and refunds, liaising with internal teams as needed to resolve issues.
• Support the integrity of accreditation data by maintaining organized records and ensuring consistency across systems.
• Identify process inefficiencies and contribute to improvements in registration, payment, and onboarding workflows.

Reporting & Continuous Improvement
• Track and report on key accreditation and communications metrics (e.g., registration uptake, response times, inquiry themes).
• Contribute to post-event reporting by synthesizing delegate feedback, service trends, and operational learnings into actionable recommendations.
• Support the development and maintenance of internal documentation, templates, and standard operating procedures.
• Write and deliver a detailed post mortem

JOB GRADE & SALARY:
• $24 per hour

TARGET CONTRACT DATES:
• May 19 - September 25, 2026

WORK LOCATION:
• Office Location: 350 King Street West, Toronto, ON M5V 3X5
• Weekly in-office requirements:
• Minimum 2 days (November to April)
• Minimum 3 days (May to October)
• Festival Office Requirements: Full Time during Festival

MINIMUM REQUIREMENTS:
• 2–3 years’ experience in customer service, stakeholder-facing environments, or event/festival environments
• Experience managing high-volume communications or external stakeholders
• Experience within film, festival, or industry-facing environments is considered an asset.
• Demonstrated ability to manage detailed workstreams across multiple teams with strong organizational discipline and attention to accuracy.
• Strong communication and interpersonal skills with a professional, client-focused approach.
• Strong systems fluency, including the ability to navigate multiple platforms simultaneously, maintain data integrity across tools, and identify inconsistencies or process gaps.
• Excellent organizational skills and ability to multitask in fast-paced environments.
• Ability to work both independently and collaboratively
• A service-oriented mindset with sensitivity to accessibility and diverse needs.
• Excellent written and verbal communication skills, with a professional and service-oriented approach to supporting diverse stakeholder groups.
• Fluency in foreign languages considered a strong asset

VACANCY:
• This job posting is for an existing vacancy.

HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of Friday May 8th, 2026.

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time. TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

TIFF may use artificial intelligence to screen, assess or select applicants for this position.

Please send any questions via e-mail only to careers@tiff.net.