Market Accreditation & Services Coordinator

This is a Full Time Job

Coordinator, Market Accreditation & Services (Communications)

TIFF: The Market

We are currently hiring for the position of:

Coordinator, Market Accreditation & Services (Communications) The Coordinator, Market Accreditation & Services (Communications) supports the delivery of TIFF: The Market’s delegate services, with a primary focus on planning and executing delegate-facing communications across the accreditation lifecycle. Reporting to the Manager, Market Accreditation, this role ensures delegates receive clear, timely, and consistent information from registration through to on-site participation.

Working across Accreditation & Services and Marketing & Communications, the Coordinator translates operational processes into effective outreach and messaging, contributing to a seamless and well-informed delegate experience.

RESPONSIBILITIES:

Delegate Services & Experience
• Serve as a primary point of contact for accredited and prospective delegates, managing high-volume inquiries across shared service channels with professionalism and efficiency.
• Triage and resolve service requests, escalating complex or sensitive cases while ensuring continuity and follow-through.
• Deliver clear, accurate guidance to delegates and external stakeholders on accreditation processes, requirements, and timelines.
• Support an inclusive and accessible delegate experience by identifying service gaps and contributing to responsive solutions.

Accreditation Operations & Payments
• Administer accreditation workflows from application through to approval, ensuring accuracy, timeliness, and adherence to eligibility criteria.
• Monitor and troubleshoot payment processes, including credit card transactions, invoicing, wire transfers, and refunds, liaising with internal teams as needed to resolve issues.
• Support the integrity of accreditation data by maintaining organized records and ensuring consistency across systems.
• Identify process inefficiencies and contribute to improvements in registration, payment, and onboarding workflows.

Service Implementation & Workflow Coordination
• Coordinate and monitor service workflows across the accreditation lifecycle, ensuring deadlines, dependencies, and service standards are consistently met.
• Support the implementation of service processes, identifying inefficiencies and contributing to workflow improvements in a high-volume environment.
• Coordinate visa support documentation and timelines, ensuring accuracy and timely delivery in collaboration with internal teams and external stakeholders.
• Oversee the preparation, tracking, and distribution of accreditation materials to delegates and industry professionals.

Administrative Support & Reporting
• Provide administrative support across the Market Services portfolio, including financial tracking, reconciliation support, and documentation management.
• Coordinate the allocation and tracking of complimentary accreditations for internal and external stakeholders, ensuring alignment with contractual obligations.
• Contribute to post-event reporting by documenting service performance, operational challenges, and recommendations for future improvements.
• Maintain and update internal resources, templates, and process documentation to support team efficiency and consistency.
• Write and deliver a detailed post mortem

JOB GRADE & SALARY:
• $24 per hour

TARGET CONTRACT DATES:
• May 19 - September 24, 2026

WORK LOCATION:
• Office Location: 350 King Street West, Toronto, ON M5V 3X5
• Weekly in-office requirements:
• Minimum 2 days (November to April)
• Minimum 3 days (May to October)
• Festival Office Requirements: Full Time during Festival

MINIMUM REQUIREMENTS:
• 2–3 years’ experience in customer service, stakeholder-facing environments, or event/festival environments
• Experience managing high-volume communications or external stakeholders
• Experience within film, festival, or industry-facing environments is considered an asset.
• Demonstrated ability to manage detailed workstreams across multiple teams with strong organizational discipline and attention to accuracy.
• Strong communication and interpersonal skills with a professional, client-focused approach.
• Strong systems fluency, including the ability to navigate multiple platforms simultaneously, maintain data integrity across tools, and identify inconsistencies or process gaps.
• Excellent organizational skills and ability to multitask in fast-paced environments.
• Ability to work both independently and collaboratively
• A service-oriented mindset with sensitivity to accessibility and diverse needs.
• Excellent written and verbal communication skills, with a professional and service-oriented approach to supporting diverse stakeholder groups.
• Fluency in foreign languages considered a strong asset

VACANCY:
• This job posting is for an existing vacancy.

HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of Friday May 8th, 2026.

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time. TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

TIFF may use artificial intelligence to screen, assess or select applicants for this position.

Please send any questions via e-mail only to careers@tiff.net.