Assistant Manager, Visitor Operations
Toronto International Film Festival
Toronto, ONThis is a Full Time Job
We are currently hiring for the position of:
Assistant Manager, Visitor Experience Operations
Reporting to the Senior Manager, Visitor Experience Operations, the Assistant Manager, Visitor Experience Operations supports the daily operations of the TIFF Lightbox. The Assistant Manager will liaise with internal TIFF teams to ensure events and operations are planned appropriately and ensure the staff at the cinemas, concessions, and the Varda café/bar are prepared and able to execute as planned. The Assistant Manager ensures customer service standards are maintained, addresses immediate issues, and is an escalation point for the staff as needed.
RESPONSIBILITIES:
• Ensures customer service standards of the TIFF Lightbox are being maintained and suggests opportunities for improvement. Coaches, supports, and holds staff accountable to these standards
• Leads the on-site escalation procedures at TIFF Lightbox. Addresses immediate issues in the moment where possible and escalates major issues as needed
• Supports the planning of daily operations and events by attending key departmental and production meetings and liaising with internal TIFF teams. Ensures Visitor Experience Operations staff are prepared and able to execute events as planned. Works alongside internal TIFF teams to successfully execute daily events and evaluate the operations at post-event meetings
• Assists with the hiring and training of part-time staff
• Assists with the planning of TIFF Lightbox operations during the Festival and is an onsite Visitor Experience Operations management representative during this time
• Assists with administration including preparing daily reports, concessions inventory ordering, invoicing, and cost of goods tracking
• Other duties as assigned
TARGET START DATE:
• November 16, 2026
WORK LOCATION:
• 350 King Street West, Toronto, ON M5V 3X5
• Adaptable to a flexible work schedule including regular evenings and weekends
• This position requires being in office on a regular basis
MINIMUM REQUIREMENTS:
• Previous experience in a managerial or supervisory role; preferably 2 years in a venue, theatre, cinema, or events-based operation
• Experience in customer service is essential
• Experience managing or supervising a part-time staff is an asset
• Experience managing or supervising a unionized staff is an asset
• Experience with food handling and alcohol sales is an asset. Knowledge of coffee and cocktails would be prioritized
• CPR, First Aid, Smart Serve training, and Food Handler Certificate are an asset
• Excellent written and verbal communication skills
• Proven ability to meet deadlines
HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of Friday, October 30 2026.
CLOSING:
We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.
Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.
TIFF may use artificial intelligence to screen, assess or select applicants for this position.
Please send any questions via e-mail only to careers@tiff.net.
Salary/Benefits
CAD $50,000 - CAD $70,380 /year CAD
Typically, candidates new to the role are positioned up to the midpoint of the range.
Additional Information
TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds at TIFF Lightbox. Our mission is to transform the way people see the world through film. TIFF is committed to embracing diversity and treating all individuals with respect, dignity, and fairness by removing physical, social, and economic barriers to participation. We acknowledge the land we are on, which is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee, and we are grateful to work on this land.
