Event Programmer

This is a Full Time Job

Event Programmer - Contract

JOB DESCRIPTION – Event Programmer - Contract

Location: Work from Home - Texas

Division: Ticketmaster NA - Front Gate Tickets

Line Manager: Event Programming Manager

Contract Terms: 6-month contract

The Team

THE JOB

The Event Programmer is responsible for the programming setup for an assigned roster of events, price types, seating charts, etc. for client event on sales. They work in conjunction with the Client Operations team to gather information necessary to properly program, audit, and facilitate the on sale and maintenance of event software operations for all events sold on the FGT platform. A successful Event Programmer will be extremely detail oriented, thorough and ensure total accuracy and adherence to all FGT programming standards. The role is crucial to the success of all FGT events.

WHAT YOU WILL BE DOING
• Maintain the programming for a roster of events, from initial engagement through the end of the event
• Support internal departments with general questions, support and troubleshooting related to event programming
• Gather event details via email, project management tools, and through meeting attendance with internal and external stakeholders to ensure proper understanding of details for configuration of events
• Set proper timeline expectations based upon event build complexity and client requirements
• Perform Event QA process to ensure programming accuracy and adherence to company compliance standards
• Support internal FGT development teams by providing User Acceptance Testing setup and execution
• Meet and exceed defined timelines around event programming
• Develop and maintain excellent working relationships with all internal and external teams
• Execute and complete other duties as assigned.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• H.S. diploma or equivalent, Bachelor's degree preferred
• 2+ years' experience in enterprise software industry is highly desirable
• Experience with the ticketing industry highly desirable
• Knowledge of box office operations preferred
• Computer savvy and proficient with Microsoft Word and Excel; ability to learn new technologies
• Basic HTML skills preferred

YOU (BEHAVIORAL SKILLS)
• Excellent communication skills, including presentation, written and listening
• Strong organizational skills and attention to detail a must
• Certain degree of creativity, latitude and problem solving is needed
• Demonstrated ability to be self-directed, take initiative, be proactive, motivated, have good attendance, multi-task, see solutions, and understand the duties needed to be performed with basic instruction
• A passion for the live entertainment industry and the public who experience it
• Ability to work flexible hours, as needed, including nights and weekends.

BENEFITS & PERKS

Through our 'Taking Care of Our Own' program, we provide benefits across six key pillars:
• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent .

EQUAL EMPLOYMENT OPPORTUNITY

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.