Client Marketing Coordinator

This is a Full Time Job

MARKETING COORDINATOR

Location: Remote - Pennsylvania, Florida, Maine, Oregon, Missouri, Texas, North Carolina, Tennessee

Division: Ticketmaster NA (Global Sales Operations - Client Marketing)

Line Manager: Senior Manager, Client Marketing

Contract Terms: Permanent, Full-Time, 40 hours per week

THE TEAM

THE JOB

This role will support Marketing/Success Managers by helping them with the daily management of clients within Ticketmaster's Venues & Promoters vertical. This role will be responsible for but not limited to: managing incoming client requests for marketing support in coordination with our Marketing Solutions Team, scheduling emails to the Ticketmaster database, supporting the execution of digital media campaigns (programmatic, social, SEM + SMS campaigns). This individual must have the ability to successfully operate in an incredibly fast-paced, deadline-driven environment with multiple ongoing assignments, and unplanned assignments and interruptions from both internal and external stakeholders. Additionally, this role will be required to prioritize and carry out these assignments effectively such that s/he exceeds reasonable internal and external expectations.

WHAT YOU WILL BE DOING
• Establish and maintain an organizational system to track requests/needs of Marketing Managers and clients to ensure no opportunities or deadlines are missed.
• Execute tactical marketing initiatives utilizing Ticketmaster's internal tools or routing requests to appropriate internal teams.
• Host conference calls /zoom meetings to present Ticketmaster's Suite of Marketing Assets to new clients/new contacts.
• Establish and maintain strong relationships with internal teams and peers.
• Report results on marketing tactics when available.
• In partnership with other MOCs, take on responsibility for monitoring and replying to requests from select clients. Requests may include marketing asset and reporting tools education, ability to outline strong marketing recommendations based on specific client needs, address client questions and concerns in a timely manner, etc.
• Keep current on industry knowledge by participating in educational opportunities, reading trade publications.
• Serve as, in some cases, the principal liaison with clients.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• BA/BS in Marketing or a related field.
• Be Data driven, with deep understanding of advertising performance metrics
• Proven experience working effectively with cross-functional teams and all levels of management
• Strong Excel skills, as well as experience with analyzing datasets with at least one BI tool.
• Ability to work in a fast-paced environment and adapt to changes
• Ability to lead multiple projects with exceptional attention to detail
• Exceptional communication skills; both written and verbal
• Exceptional organizational and prioritization skills
• Minimum of two years' experience in similar role within the digital media industry is preferred.
• Understanding and interest in the business side of live entertainment; passion is a plus.
• Ability to think independently and be resourceful in problem solving.
• Strong competence in Microsoft Office products-Word, Excel, PowerPoint and Outlook.
• Familiarity with content management systems, graphic web design tools and image manipulation tools is a plus.