Digital Marketing Operations Coordinator

This is a Full Time Job

Job Requirements

Job Summary
Reporting to the Manager, Digital Marketing Operations, the Digital Marketing Operations Coordinator supports the Disney Entertainment Digital Marketing COE Operations team. The role assists studio, television, brand, and title marketing teams with day-to-day operational needs, including social account acquisition and setup, brand safety checks, and access permissions for internal employees and approved vendors.

The coordinator supports The Walt Disney Company's (TWDC) content management system (CMS) environment, ensuring accounts are managed in accordance with company guidelines and industry standards. The role also supports daily invoicing and payment requests, ensuring payments are coded to the appropriate line of business (LOB).

The ideal candidate is collaborative, results-driven, and detail-oriented, with a strong understanding of social, digital, and emerging platforms. They manage multiple initiatives in a fast-paced environment while championing consistent operational best practices.

Responsibilities
• Support social platform operations across the broader network by acquiring and setting up social accounts and managing verification, access, and permissions.
• Collaborate with internal teams and external platform representatives to troubleshoot issues and coordinate escalations with Cybersecurity and Anti-Piracy stakeholders.
• Perform quarterly account login updates and resets across owned and operated social accounts in accordance with brand safety and cybersecurity best practices.
• Conduct internal audits of owned channels and networks, including quarterly audits of internal network channels, to streamline operational workflows.
• Process CMS permission requests across TWDC while enforcing security and access controls. Support third-party tool integrations and maintenance, including Sprinklr and Crisp, ensuring accounts are connected for reporting and moderation.
• Create and maintain marketing email distribution lists across the Digital Marketing COE.
• Support invoicing, payments, and vendors by managing invoice submissions and payee payment requests, ensuring accuracy, compliance with company guidelines, and correct business unit or LOB coding.
• Track invoice payments and quarterly spending by LOB and provide senior leadership with monthly and quarterly spending reports.
• Partner with content leads on invoice submissions, troubleshooting, vendor setup, and Contingent Workforce Management approvals.
• Monitor overall budget and content development spending against the approved annual allocation and flag issues or overages to Finance.
• Support new vendor onboarding and investigate payment delays and other payment issues.
• Coordinate the request pipeline with the Royalties Processing team and communicate resource needs and timelines to stakeholders.

Basic Qualifications
• Minimum of 2 years of professional or internship experience in marketing, operations, social media, or digital marketing.
• Experience working in customer relationship management (CRM) tools such as Salesforce, Airtable, and Zendesk.
• Strong knowledge of social media platforms, including YouTube, Facebook, Twitter, Instagram, and TikTok.
• Proficiency in using YouTube's CMS.
• Strong analytical and quantitative skills, with the ability to communicate and implement operational processes.
• Excellent organizational and communication skills, with the ability to manage multiple ongoing projects.
• A collaborative, continuous-learning mindset, strong work ethic, and commitment to confidentiality and process improvement, with the ability to thrive amid change and quickly adapt to new technologies and processes. Required.
• Candidates must live within a reasonable commuting distance of our Glendale, CA office and work onsite four days per week.

Required Education
• AA or BA in digital marketing, marketing, business administration, or related fields.

Disclaimer

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