Guest Service Team Member

This is a Part Time Job

Campground Guest Services - The Gorge Amp.

THE JOB

The Gorge Amphitheatre is seeking a Guest Service team member. The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

WHAT THIS ROLE WILL DO
• Greet and assist our guests at the Camp Ticket Kiosk or Guest Services/Camp Box Office windows
• Sell tickets for each vehicle entering the campground.
• Distribute "will call" to patrons on day of show,
• Coordinate redemption of all promotional tickets (coupons, donation letters, etc.)
• Sell and/or distribute upgrade, if available.
• Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
• Guide guests to camping sections and provide other instructions or assistance in case of emergency.
• Maintain order and ensure adherence to safety rules.
• Direct guest to areas of interest including restrooms, concession stands and first aid/security.
• Refuse admittance to undesirable persons or persons without tickets or passes.
• Settle ticketing disputes or help solve other guest concerns.
• Become knowledgeable of all camping levels and locations.
• Reconcile cash drawers at end of shift with a supervisor.
• Other tasks as assigned by the Campground Manager

WHAT THIS PERSON WILL BRING
• High School Diploma or equivalent
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.