Business Operations Manager

This is a Full Time Job

Title: Business Operations Manager, Stockton Kings

Reports to: VP, Business Operations

Department: Stockton Kings Business Operations

FLSA: Full-Time, Non-Exempt

Job Summary

The Business Operations Manager serves as a central hub for the Stockton Kings front office, supporting day-to-day operations across ticket sales, corporate partnerships, marketing, and retail. In a lean and fast-paced environment, this role is critical to ensuring organizational efficiency, seamless execution, and a high level of service for both internal and external stakeholders.

This position is ideal for a highly organized, team-first individual who thrives in a dynamic setting and is excited to take on a wide range of responsibilities. The role offers hands-on exposure to multiple business functions and the opportunity to contribute directly to key revenue-driving initiatives.

Key Responsibility Areas

Front Office & Administrative Operations
• Support day-to-day front office operations, including guest reception and creating a welcoming experience for partners, clients, and visitors.
• Serve as a key point of communication and liaison between the Stockton Kings and arena staff throughout the year.
• Provide administrative and operational support across departments, including calendar management, travel coordination, mail, scheduling, and meeting logistics.
• Maintain and communicate a centralized calendar of events, meetings, and expected visitors.
• Serve as point of contact for office maintenance, supplies, and facility needs.

Business Operations & Revenue Support
• Provide operational support across ticket sales, corporate partnerships, and marketing, including coordination and execution of revenue-generating initiatives.
• Assist with implementation and fulfillment of partnership assets in collaboration with the sponsorship team.
• Support cross-functional projects and ensure alignment across departments to drive business objectives.

Retail & Merchandise Operations
• Lead day-to-day retail operations, including inventory management, ordering, storage, and product setup for games, events, and online sales.
• Manage merchandise sales across all channels, including in-arena POS, community events, and e-commerce platforms.
• Analyze sales data to identify trends and opportunities, supporting revenue growth and product optimization.
• Collaborate with marketing and sales teams to develop promotional initiatives and enhance merchandise visibility.
• Partner with vendors and manufacturers to ensure timely delivery of products and support pricing and assortment decisions.
• Manage and train part-time retail staff to deliver a high-quality customer experience.
• Monitor product performance and adjust inventory and strategy as needed.
• Ensure compliance with all applicable guidelines related to merchandise sales and operations.

Qualifications
• Bachelor's degree or 2–4 years of relevant experience in sports, business operations, retail, or a related field.
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal and communication skills with a customer-service oriented mindset.
• Demonstrated ability to take initiative, problem solve, and adapt in a team-first environment.
• Experience analyzing data and identifying trends to support business decisions is a plus.
• Ability to maintain professionalism and confidentiality with sensitive information.
• Proficiency in Microsoft Office; experience with Clover, Shopify, or similar POS/e-commerce platforms preferred.

Additional Information
• Must be available to work nights, weekends, and holidays, including all home games and events.