Tour Manager
Sony Music
Nashville, TNThis is a Full Time Job
The Tour Manager at The Merch Collective plays a role leading all aspects of client touring operations. This individual will oversee tour forecasting, inventory planning, logistics, road staff management, and client service - ensuring a high-touch, full-service experience across US and Canadian tours. The ideal candidate brings a strategic mindset, a calm demeanor under pressure, and deep experience in the touring merchandise space.
What you'll do:
Tour Planning & Forecasting
• Develop and execute tour merchandise forecasts based on historical sales, demographics, and venue-specific data.
• Partner with internal teams to coordinate timelines for product development, production, and delivery.
• Collaborate with artist’s management to align projections with tour schedules and creative direction.
• Monitor and adjust product line performance to maximize sales and minimize overages.
Road & Inventory Management
• Oversee all aspects of road inventory including planning, warehouse coordination, and on-tour stock levels.
• Ensure all inventory is accurately tracked in systems such as AtVenu and Excel.
• Train, supervise, and support road staff and tour representatives to ensure consistency in execution and reporting.
• Travel to select live events to oversee execution, train staff, and uphold presentation standards.
Logistics & Fulfillment
• Lead all logistics related to US and Canadian touring including freight, customs, and venue coordination.
• Execute timely tour pulls and shipments, including essential vending equipment (POS systems, signage, displays, etc).
• Maintain vendor and freight partner relationships to ensure cost-effective, timely, and reliable service.
Settlements, Financials & Reporting
• Collect nightly settlements from venues and road teams, ensuring timely, accurate reporting to internal stakeholders.
• Maintain up-to-date financial tracking across all shows and routings.
• Audit expenses, monitor float and cash flow, and report discrepancies or issues to finance and leadership.
• Provide regular summaries of tour performance, risks, and opportunities.
Client & Internal Collaboration
• Serve as the primary point of contact for client needs during tour cycles.
• Liaise between Artist Relations, Account Management, eCom, Production, and Finance to ensure alignment and execution.
• Proactively communicate feedback from the road to inform future product development and process improvements.
• Maintain ongoing communication with clients, Account Managers, and leadership, ensuring expectations are exceeded at every step.
Who you are:
• 5 years of experience in tour merchandise operations
• Proficiency in AtVenu and Excel
• Excellent interpersonal skills with clear, professional written and verbal communication
• Experience managing tour reps, vendors, and US / Canadian logistics
• High attention to detail, strong time management, and organizational habits
• Ability to thrive in high-pressure environments with composure and focus
• Strategic and creative problem-solving mindset with a drive for continuous improvement
• Willingness to travel when necessary and work flexible hours, including nights and weekends
• Passion for live music, artist collaboration, and fan experience
• Experience working in a fast-paced, high-volume merchandise company
• Background interfacing with artist teams, venue contacts, and senior stakeholders
• Familiarity with tax compliance, local vendor sourcing, and Canadian customs processes
• Ability to work in ambiguity while being adaptable to ever changing shifts, changes and seasonal ebbs and flows of the business
Salary/Benefits
Benefits
• Medical, dental, and vision insurance
• Life insurance
• Short- and long-term disability
• 401(k) employer matching
• Voluntary benefits including company-paid identity theft protection, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
Perks
• Inclusive and collaborative community
• Modern office environment designed to foster productivity and creativity
• Investment in professional growth and development
• Time off for a winter recess
Additional Information
The Merch Collective is a strategic merchandise partner that connects clients to their fans, operating as an agile creative practice designed to address the commercial and creative challenges faced by the world’s top artists. As Sony Music’s merchandise partner, we support a diverse roster of global talent both within and beyond the Sony ecosystem. Our commitment to product excellence ensures that we deliver items designed to be cherished and worn for years. Our best-in-class creative team produces culture-leading, artist-specific collections that enhance artist brands beyond their music. We prioritize customer excellence by integrating ourselves as an extension of each client’s team, providing transparency, accountability, and tailored support in every partnership.
