Senior Data Operations Analyst

This is a Full Time Job

What you'll do:
• Own intake and triage of incoming data requests, ensuring work is prioritized and routed effectively across teams
• Act as a day-to-day point of contact for stakeholders (analysts, finance, CX), providing clear updates on status, timelines, and known issues
• Manage and maintain visibility into ticket volume, trends, and operational bottlenecks, helping improve throughput over time
• Partner closely with Data Engineering teams to align on priorities, track delivery, and ensure smooth execution
• Support and contribute to operational process improvements, including documentation, intake flows, and runbooks
• Assist in incident communication and coordination, ensuring stakeholders are informed and supported (with guidance from senior team members)
• Monitor key signals across the platform (e.g., pipeline health, usage patterns) and flag potential issues or risks early
• Support analyst

Who you are:
• We’re seeking 3-5 years of experience in analytics, data operations, or a related environment
• Comfortable working across technical and non-technical stakeholders, with strong communication skills
• Highly organized with the ability to manage multiple workstreams and high-volume requests
• Experience with tools like SQL, Tableau (or similar BI tools), and data platforms (e.g., Snowflake, Redshift)
• Strong problem-solving mindset with an interest in improving how systems and processes operate
• Familiarity with data infrastructure or engineering workflows is a plus (e.g., pipelines, cloud environments)
• Curious, proactive, and interested in growing into broader platform operations or delivery ownership over time
• Interested in music and learning the intricacies of the music business