Account Manager
Sony Music
Los Angeles, CAThis is a Full Time Job
As an Account Manager you will be responsible for the coordination, management and execution of merchandising projects across multiple clients. Though the role’s responsibilities are wide ranging and ever changing, this predominantly includes facilitation and oversight of the design, manufacture, sale and fulfilment of product, as well as the coordination of merchandise for artist tours, retail sales, events, pop-ups and ecommerce opportunities.
What you'll do:
• Oversee a roster of managed accounts, tasked with meeting and exceeding expectations to foster account growth against specific Key Performance Indicators (KPIs).
• Demonstrate effective communication with internal team members by proactively setting timelines, maintaining clear and concise cross-functional communication channels, and fostering a positive work environment through collaboration and support.
• Develop, refine, and execute a comprehensive 12-18 month roadmap for each managed account, ensuring alignment with client objectives and company strategy.
• Provide timely responses to internal team members & client inquiries within a 24-hour window via email, teams, or text, ensuring prompt and effective communication.
• Dedicated to implementing and refining processes aimed at minimizing errors and mitigating potential issues that could lead to customer dissatisfaction or revenue loss for the company.
Who you are:
• 3-5 years of experience in merchandising, sales or brand management, or equivalent experience in a lateral industry (artist management, booking agency or record label)
• Excellent communicator with the ability to prepare and confidently present business plans, strategic insights, and difficult news to internal and external stakeholders
• Experience in an apparel production environment, including an ability to effectively communicate with our production team and manage production process with partners
• First-hand tour or merchandise sale experience, as well as experience in advancing merchandise and partnering with venues and venue staff
• Familiarity with D2C strategies, including familiarity with the Shopify platform
• Proven experience in a role that required strict confidentiality, outstanding organizational skills, and ability to maintain composure and effectiveness in stressful situations
• Proven track record of successfully managing client relationships and delivering results against aggressive growth targets
• Strategic thinker who can see the big picture as well as the small details required to win. Motivated to develop systems and processes that can improve performance and scale results
• Dynamic problem solver with an expert-level understanding of relevant business practices and track-record of efficiently resolving client issues
Salary/Benefits
$90,000 - $100,000 /year USD
The actual base salary offered depends on a variety of factors.
Benefits
• Medical, dental, and vision insurance
• Life insurance
• Short- and long-term disability
• 401(k) employer matching
• Voluntary benefits like company-paid identity theft protection
• Resources for pets, mental health and meditation resources
• Industry-leading fertility coverage
• Fully paid leave for childbirth or bonding
• Fully paid leave for caregivers
• Programs for loved ones with developmental disabilities and neurodiversity
• Subsidized back-up child and elder care
• Reimbursement for adoption, surrogacy, tuition, and student loans
Perks
• Inclusive, collaborative and global community
• Modern office environment designed to foster productivity, creativity, and teamwork
• Investment in professional growth and development
• Space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess
Additional Information
Ceremony of Roses is an agile creative practice that addresses the commercial and creative challenges of the world’s top artists, serving as Sony Music’s merchandise partner. We work with a roster of global talent both within and beyond the Sony ecosystem, focusing on product excellence and delivering items designed to be cherished for years. Our best-in-class creative team produces culture-leading, artist-specific collections that enhance artist brands beyond their music. We prioritize customer excellence by integrating ourselves as an extension of each client’s team, ensuring transparency, accountability, and tailored support in every partnership.
