Junior Systems Support Technician

This is a Full Time Job

As a Junior Systems Support Technician yu will be responsible for maintaining and managing tickets/incidences and customer's requests.

Responsabilities
• Manage Windows & Linux OS (users, permissions, network, policies, storage, applications…)
• Knowledge of Office365, Adobe and Autodesk products
• Perform the installation, support and maintenance of the servers, computer systems and wireless and local area networks
• Perform the installation, configuration, layout and maintenance of hardware and software equipment's
• Solve, manage and document customer's queries, tickets and requests and develop other departmental administrative tasks
• Solve most tickets in the first contact and otherwise escalate it with criteria
• Configure mobile devices
• Automate processes as much as possible, for example by helping with perform scripts in different languages (Power Shell, Python,…) to improve and maintain the environment
• Test internal developments and improvements
• Monitor and update the inventory of hardware and software
• Ensure that you meet the quality standards required for the support service
• Collaborate with other team members, when it's necessary
• Follows supervisor's and lead's guidance

Requirements
• At least 2 year of professional experience in IT departments
• Experience with logging tools and ticketing management
• Experience in design, installation, diagnosis and maintenance of local area networks, wireless networks, network electronics and IT security
• Artistic and or Technical qualifications
• Knowledge and experience in the integration of new applications and new hardware in user's equipments and inventory maintenance.
• Knowledge and experience in different OS: Linux & Windows
• Medium-High English level required

#Animation #LI-Hybrid