Member Services Representative

This is a Full Time Job

Membership Services Representative (Membership)

Responsibilities

What You’ll Do

ESSENTIAL DUTIES & RESPONSIBILITIES:

(This section provides a general summary of the most significant job duties performed. It does not explain in detail every single duty performed.)
• Accept semi-annual dues payments.
• Process membership applications and initiation fees.
• Answer telephone, written, and email inquiries from performers pertaining to membership eligibility, and member status.
• Creates basic correspondence by using current templates.
• Updates computer records, and maintains files managed by the Membership department.
• Process work clearance requests (written and verbal).
• Answer follow-up telephone inquiries from casting/production companies and/or members/performers pertaining to work clearance.
• Prepare Station 12 confirmation forms for filing.
• Prepare documents for Documentum; completes scan cover sheets and batch sheets.
• Performs other duties as assigned.

Qualifications

What You’ll Need

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

(The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of this job with or without reasonable accommodation, using some other combination of skills and abilities.)
• MS Word, Excel and software applications; strong spelling, grammar, proofreading and typing skills (35 wpm minimum)
• Professional, articulate telephone manner.
• Excellent customer service skills.
• Superlative interpersonal skills: high degree of patience and tact. Must be able to cultivate respectful, strategic and collaborative relationships with people from diverse backgrounds both internally and externally.
• Have an understanding and awareness of worker rights impacting SAG-AFTRA members.
• Hold yourself and others accountable for a high level of performance and integrity.
• Capable of taking direction from more than one supervisor.
• Ability to work independently and as part of a team.
• Well organized and detail oriented with excellent follow through skills
• Ability to communicate effectively in English both verbally and in written form.
• Able to prioritize daily workload in high pressure environment while dealing with high call volume.
• Flexibility and adaptability to changes in workload and differing work styles of direct supervisors
• Must be able to work in a challenging environment where constructive feedback from others is encouraged.
• Must maintain regular and acceptable attendance at such level as is determined at SAG-AFTRA’s sole discretion.
• Must be available and willing to work extended hours per day or per week (and/or overtime for applicable non-exempt positions), including weekends and holidays, as SAG-AFTRA determines is necessary to meet its business needs.
• Must be available and willing to travel to such locations and with such frequency as the SAG-AFTRA determines is necessary or desirable to meet its business needs.

MINIMUM QUALIFICATIONS:

Education/Experience
• High school diploma or equivalent
• Customer service experience is required.

Certificates, licenses, and/or registrations:
• N/A

TESTING REQUIREMENTS:
• Basic skills- Math, Spelling, Grammar and filing – passing score: 76%
• Typing 35 wpm
• Word and Excel tests (basic and intermediate) – passing score: 76%

PHYSICAL REQUIREMENT/WORK ENVIRONMENT:

Unless otherwise stated, the work environment is normal and absent of disagreeable elements. (Please note: do not alter the percentages, instead apply physical description to appropriate percentage)

Regularly (67-100%) Sitting, seeing, typing, writing, hearing, talking

Frequently (34-66%) Walking, standing

Occasionally (12-33%) Bending

Rarely (0-11%) Lifting, driving

Notice to Applicants:
• To be eligible for employment with SAG-AFTRA, applicants must have current authorization to work for any employer within the U.S. We cannot offer sponsorship for an employment visa or assume responsibility for an existing one at this time.
• Employees are required to work in the state/location indicated on the job posting and relocation assistance is not provided. SAG-AFTRA operates on a 35-hour workweek schedule.
• As part of the selection process, external candidates may be required to attend an in-person interview.
• A voluntary hybrid work schedule may be authorized for some positions. This schedule requires a minimum of two to four days per week of in-office attendance. SAG-AFTRA reserves the right to change in-office requirements at any time based on business needs.