Manager, Production Technologies Support Engineering
ParamountNew York, NY
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Full Time Job
Paramount Global (NASDAQ: PARA, PARAA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount , Pluto TV and Simon & Schuster, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.
This position is responsible for responding to the day-to-day technical support needs of video editors, graphic designers, animators, and other content creators. Support tasks can include installing and configuring software, troubleshooting professional video applications, and assisting customers with general technical challenges. In addition to providing direct support, this position will assist in building and deploying high-end computer workstations, peripherals, and other tools.
Post Production Support Engineer is anticipated to handle the day-to-day priorities with minimal direction. They continually look for direct workflow efficiencies and improvements. They provide feedback to other ProdTech teams on customer challenges and the efficiency of our solutions.
This is a hybrid position with the anticipation of at least two to three days a week spent in-office and some time working from home. The exact schedule is flexible and will be determined by the hiring manager.
• 3 yearsâ€™ experience in customer-focused technical support
• Solid grasp of Mac and Windows computers, with professional experience in installing, configuring, and fix software and hardware.
• Adobe Creative Cloud, especially Premiere and After Effects Or Avid Media Composer
• Superb communication and customer service skills.
• Love of interacting with creative professionals, video editors, designers, animators, etc.
• Ability to work both as part of a team and independently when needed.
• Experience in supporting the following:
• Cinema 4D, Maya and other 3D software
• Professional videos edit workflows
• Jamf and Mac management tools
• SCCM and Windows management tools
Hiring Salary Range: $115,000.00 - 130,000.00.
The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement. This position is bonus eligible.