Retail Specialist

This is a Part Time Job

PLEASE NOTE THIS POSITION IS FOR THE UPCOMING SEASON OF 2026-27. WE WILL NOT START THE INTERVIEWING PROCESS UNTIL MID-AUGUST WITH AN ANTICIPATED START DATE OF MID-SEPTEMBER.

Have you ever thought about working in sports?

What our Part-Time hiring process is like:

While every position is different, our part-time hiring process is typically a two-step process, sometimes more depending on the nature of the role. After you apply, your resume will be reviewed by our hiring manager for that particular role. Those candidates who are selected to move forward will be contacted for onsite interviews the week of August 13th.

A quick summary about the Part-Time Merchandise Specialist role:

This role will be responsible for assisting customers at the Kia Center on game nights, with all aspects relating to the Team Shops located throughout the arena. Candidates must have strong customer service skills and be able to work in a busy, dynamic environment. Merchandise Specialist must be able to multi-task and work well with others.

What the position will be responsible for:
• Provide excellent customer service to all patrons on game nights
• Recognize wants and needs of each customer, to ensure a satisfactory shopping experience
• Up-sell specific products to patrons as directed by retail management
• Maintain superior knowledge of entire product line
• Achieve sales, productivity, and incentive goals
• Assist in maintaining the organization and cleanliness of assigned retail area(s)
• Restock key selling items during the game
• Process credit cards for customer transactions utilizing a Point of Sale (POS) system
• Ability to reconcile and appropriately closeout assigned workstation at end of each shift
• Assist customers with using Magic Money within the Orlando Magic App and any technical issue they may have
• Assure protection of company assets while adhering to company loss prevention policies and procedures
• All other duties as assigned.

What is required for the role:
• High school diploma or equivalent required.
• Cash handling and credit card transaction experience required.
• Point of Sale (POS) experience required.
• 1-2 years of retail experience strongly preferred.
• Strong teamwork and team synergy skills strongly preferred.
• Bilingual preferred.

Physical requirements
• Able to lift up to 25 lbs.
• Able to work 5 to 7 hour shifts while standing.

If this opportunity is a job you're passionate about and it fits with your skills and experience, then we welcome you to take the next step and apply!

All offers of employment are contingent on successful completion of our pre-employment screenings, that will include a background check and may include a drug screen.
Please note that this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
The Orlando Magic are not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at the Orlando Magic via-email, the internet or in any form and/or method without a valid written Statement of Work in place for this position from Orlando Magic HR/Recruitment will be deemed the sole property of the Orlando Magic. No fee will be paid in the event the candidate is hired by the Orlando Magic as a result of the referral or through other means.