Box Office Manager

This is a Full Time Job

LN Venues, Box Office Manager - Old National Centre

THE JOB

The Box Office Manager will be responsible for the day-to-day operations of the Box Office, ensuring adherence to best practices and procedures for both Live Nation's owned & operated venues and third-party venues, as needed. Proficiency in ticketing software, staff management, and guest relations is essential. Travel may be required for this position.

WHAT THIS ROLE WILL DO

Managerial Responsibilities
• Serve as the primary point of contact for all ticketing-related matters for assigned venues or locations.
• Cultivate strong, professional relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners.
• Oversee the recruitment, training, scheduling, and daily supervision of all Box Office staff.
• Ensure that all Box Office personnel adhere to company policies and procedures regarding ticket operations.
• Collaborate with both internal teams and external event stakeholders to address all ticketing needs.
• Manage and oversee all Box Office operations during events, including ticket sales, Will Call, ticket scanning, and reporting.
• Foster a positive and collaborative work environment while maintaining high staff morale.
• Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise.

Event Responsibilities
• Build and maintain events within the appropriate ticketing software for assigned venues and locations.
• Assist talent buyers, tour personnel, and internal teams with event programming, reporting, ticket holds, and other ticketing details as needed.
• Work closely with the Marketing, Production, and Talent departments, as well as artist management and label representatives, to set up events, manage holds, process orders, and release tickets on time.
• Help monitor and manage ticket inventory to ensure optimal availability.
• Partner with the Pricing team to dynamically price tickets and maximize revenue opportunities.
• Collaborate with the Ancillary Product team and Venue General Manager to create and optimize additional revenue streams through ancillary products.
• Ensure compliance with ADA (Americans with Disabilities Act) ticketing practices.

Accounting/Financial Responsibilities
• Maintain accurate and up-to-date Box Office accounting records and archives.
• Ensure all Box Office staff comply with company cash handling policies and procedures.
• Perform daily Box Office safe reconciliations, prepare deposits, and run all necessary financial reports.
• Take responsibility for preparing Box Office settlement reports for events.
• Actively participate in event settlements as required.

Additional Responsibilities
• Monitor all ticketing software and hardware systems, addressing any issues as they arise.
• Embrace and implement new ticketing technologies provided by Ticketmaster, such as TM1 Entry, TM1 Sales, and TM1 Events.
• Stay informed on key ticketing trends within the entertainment industry.
• Attend relevant meetings, discussions, and conferences as the designated ticketing lead for the venue.
• Perform any additional duties as assigned by leadership.

WHAT THIS PERSON WILL BRING
• Bachelor's degree from an accredited university or comparable work experience.
• 2-3 years' experience as a Box Office manager or representative, including management level work experience.
• Strong knowledge of customer service, computer operations, and accounting/cash management procedures.
• Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager, and the TM1 product suite.
• Previous experience managing season ticket business and ancillary products such as VIP Parking, Club, and other premium hospitality offerings.
• Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, and diffuse possibly volatile situations with tact.
• Ability to communicate respectfully with diplomacy across all levels of business is essential.
• Excellent oral and written communication skills.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.).
• Ability to work evening and weekend hours, based on the needs of daily business operations.
• Detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines.

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

HEALTH: Medical, vision, dental, and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA).

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days.

WEALTH: 401(k) program with company match, stock reimbursement program.

FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support.

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment.

OTHERS: Volunteer time off, crowdfunding match.