VIP Hospitality Manager

This is a Full Time Job

Hospitality Manager (VIP Host)

HOSPITALITY / Responsible for supporting the planning, on-the-ground leadership, and execution of the client’s hosting marketing program for the FIFA World Cup™.

WHERE YOU’LL WORK

For the entire duration of the contract the position will be based in one of the following cities:
? New York/New Jersey

If not already in market, Octagon will provide all transportation and accommodations assistance to relocate to the above market.

WHEN YOU’LL WORK

Contract Dates: May 15th, 2026 to July 30th, 2026

Contract Type: W-2 Employment

THE WORK YOU’LL DO

Octagon is looking for an experienced VIP Project Manager to join a dynamic team, working with a global client with sponsorships of FIFA World Cup™. This role is a unique opportunity to join our team.

The candidate must have relevant experience in managing VIP or premium guest programs within large-scale international events. They should demonstrate strong organizational and leadership skills, with the ability to coordinate complex logistics under pressure. Proven expertise in delivering exceptional, high-touch hospitality experiences is essential.

Key skills we’re looking for in this role include VIP & Guest Management, Event & Hospitality Operations, Client & Stakeholder Relations, Logistics & Protocol Coordination and strong project management skills.

Roles and responsibilities will include, but are not limited to:
? Plan and manage all aspects of the VIP hospitality program from concept through delivery
? Oversee all guest-journey logistics, including invitations, accreditation, transport, accommodations, and seating
? Coordinate with internal teams and external partners to ensure seamless, high-quality service delivery
? Manage on-site hospitality operations, VIP lounges, suites, and premium spaces during event days
? Handle special requests, protocol needs, and last-minute operational changes with discretion and efficiency
? Monitor service quality, troubleshoot issues in real time, and ensure consistently premium guest experiences
? Track project budgets, timelines, documentation, and performance reports related to VIP operations
? Build and maintain strong relationships with clients, sponsors, and key stakeholders throughout the program
? Serve as the primary point of contact for VIP guests, high-profile individuals, and key partners
? Develop and manage tailored itineraries, delivering personalized, high-touch service based on guest profiles and preferences
? Coordinate VIP access, ticketing, and seating assignments in accordance with protocol and security requirements
? Oversee VIP transport movements, escort, and meet-and-greet services to ensure seamless arrivals and departures
? Ensure all VIP areas meet the highest standards of presentation, comfort, and operational readiness
? Liaise closely with security, protocol teams, and venue management to accommodate dignitaries, executives, and high-profile guests
? Prepare status updates, briefing documents, and run-of-show plans for stakeholders supporting VIP operations
? Lead and supervise VIP hosts, guest relations teams, and temporary staff assigned to VIP zones
? Proactively anticipate guest needs, mitigate risks, and implement solutions that enhance overall VIP satisfaction

WHO WE’RE LOOKING FOR
? Minimum 5 years of experience in hospitality/hosting roles
? Experience working on large-scale hosting/hospitality programs for international sporting events a plus
? Exceptional attention to detail and accuracy
? Previous experience in VIP management role at large-scale events with a demonstrable understanding of travel logistics
? High attention to detail and organizational skills, staying focused on the task at hand ensuring nothing is missed
? You communicate clearly. You can write well; you speak in an engaging way and can explain your thoughts and ideas succinctly
? Highly organized, dependable, and focused; nothing slips through the cracks under your watch
? Collaborative by nature - you enjoy helping others succeed and thrive in a team-focused culture
? Willingness to work weekends, holidays, and non-traditional hours, as required
? Strong communication and stakeholder and vendor management skills
? Ability to manage multiple priorities under tight deadlines
? Strong Excel proficiency and data management capability
? Ability to lift up to 50 lbs. and stand for up to or more than eight hours at a time
? Flexibility and willingness to travel domestically and work weekends or holidays as needed. Anticipated travel level: Low (0-20%)