Fall Paid Intern - IT Operations

This is a Part Time Paid Internship

OVERVIEW

Internship Program Duration: October 5th, 2026 - April 16th, 2027

Application Instructions: Applications close on Sunday, June 14th at 11:59 pm ET.

Intro to Position

In this role you will be the first point of contact to support staff and the technology they use, from business applications to network connectivity, broadcast and podcast production. You will provide staff with training and troubleshooting assistance at the application and hardware level. This role works closely with other technology teams to support our tools and services so that technology issues are addressed quickly.

The ideal candidate will have the desire to enter into the IT Operations fields and have relevant coursework or IT Support experience. You will work as part of the IT Operations team to support staff and the technology they use. The internship will focus on resolving issues with applications, hardware, accounts, and connectivity in an enterprise IT environment as well as helping with reporting and projects.

Responsibilities
• Provide end-user support to resolve technical incidents for staff working in-person and remotely
• Diagnose issues with computers, mobile devices, and peripheral hardware
• Diagnose issues with network connectivity over ethernet, wireless, and VPN
• Troubleshoot applications on PC, Mac, mobile
• Manage accounts for mail, telecom, and access controls
• Administer user and computer accounts using Active Directory, Azure, Exchange Admin Center, MFA
• Monitor, triage, and take ownership of support incidents
• Assist in building PCs, installing applications, testing, maintaining, and supporting PCs, mobile devices, and peripherals
• Provide creative troubleshooting and support for applications and production systems
• Responds to service requests within required Service Level Agreement
• Collaborate with other teams to support local infrastructure and services and assist with projects
• Address system outages by following appropriate escalation path
• Perform periodic audits of equipment, access, and accounts
• Correspond with internal clients and departments
• Create knowledgebase articles for repeatable processes
• Adhere to Service Desk policies and procedures and all organizational security standards

The above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills. Other duties may be assigned, and this job description can be modified at any time.

Qualifications

The candidate selected will have a majority of the following skills, abilities, competencies and knowledge:
• Familiarity with Microsoft Office
• Computer hardware, application, OS, and mobile troubleshooting skills
• Exceptional customer service/interpersonal skills
• Excellent verbal and written communications skills
• Ability to operate in a deadline driven environment and successfully prioritize multiple responsibilities
• Must be able to work cooperatively with others as part of a team, hold own work to high standards, and inspire others to do the same
• Self-Starter, detail oriented, with strong organizational skills especially as it pertains to process execution, testing, following policy and procedures
• Prior Service Desk experience or equivalent education/technical training or internship is a plus

Application Requirements
• Resume
• Cover Letter

Education Requirements
• Must be a current student in an accredited degree program or a recent graduate of no more than 12 months from the month of the start of the internship.

Work Location & Requirements
• On-site: This is an on-site role based in Washington, D.C.

Job Type
• This is a full-time, non-exempt internship.

Schedule
• This is a full-time (40 hours/week) internship with a standard schedule of Monday through Friday, 9:00 AM to 6:00 PM EST, with an hour lunch break.

Does this sound like you? If so, we want to hear from you.

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