Senior Coordinator, Premium Experiences & Ticket Services

This is a Full Time Job

Senior Coordinator, Premium Experience & Ticket Services

DEPARTMENT: Ticket Services
REPORTS TO: Associate Director, Premium Experience & Ticket Services
JOB STATUS: Full-Time/Non-Exempt

Description:

Built upon our storied legacy, the New York Yankees look to attract the best possible talent not just on the field but in the front office as well. It is our shared responsibility to maintain the first-class reputation associated with the franchise in all aspects of our business.

This role will support the Ticket Sales and Service Department in driving retention rates and new sales opportunities by consistently delivering a high level of service and support to licensees. As a part of the Premium Experience and Ticket Service Team, this individual will assist in ideation through execution of benefits, value-added programs and events.

Primary Responsibilities:
• Responsible for assisting in the creation of unique experiences that will enhance season ticket holder, group and suite licensee engagement
• Assist with day-to-day support of licensees, including but not limited to benefit fulfillment, game day requests and ticketing questions
• Help manage premium benefits, New York Yankees Legacy Club and Legacy Club Rewards programs
• Plan and coordinate all experiential client and prospective client events (i.e., Legacy Club Open House, batting practice, player meet and greets, prospecting events, etc.)
• Implement data collection and activation campaigns related to benefit platforms, ticket usage, touchpoints, benefit redemption rates, and event ROI
• Find and summarize data trends to improve benefit utilization, event attendance, renewal rates and new business sales
• Assist in the creation, management and analysis of data from CRM and client surveys to improve service initiatives, retention rates, and client satisfaction.
Other duties as assigned

Qualifications and Experience:
• Bachelor's degree required
• Strong customer service and interpersonal skills
• 2-4 years of service experience in sports, hospitality and/or entertainment industry
• Excellent written and verbal communication skills
• Ability to work well within a team environment
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Proven time management, organizational, and prioritization skills
• Experience using Archtics and Customer Relationship Management (CRM) systems preferred
• Ability to work long hours, including nights, weekends, and holidays, as needed

The salary range for this position is $57,000-$67,000 plus a comprehensive benefits package.

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee.