Candidate Experience Specialist

This is a Full Time Job

As a Candidate Experience Specialist, you'll be the face of NBCU for prospective talent, ensuring every interaction is seamless, professional, and memorable. In this role, you'll serve as both a trusted advisor and a hands-on executor–providing consultative guidance to recruiters and hiring teams while confidently taking action within established processes to deliver an exceptional interview and candidate experience. This role is all about creating a world-class experience that mirrors the energy and creativity of our brand.

What You'll Do
• Deliver Exceptional Candidate Experiences:
• Serve as the primary strategic partner for hiring teams; you'll have ownership over the end-to-end candidate interview journey and be the primary point of contact for candidates.
• You'll independently shape communication approaches, set clear expectations, and ensure every interaction reflects NBCU's commitment to transparency, professionalism, and brand alignment.
• Interview Logistics:
• Architect interview processes across time zones and platforms, determining the ideal structure, sequencing, and format (panel, 1:1, virtual, onsite).
• Provide informed recommendations to guide hiring teams and secure alignment on the optimal plan before execution.
• Secure and prepare onsite spaces that ensure a welcome environment.
• Manage Travel & Onsite Details:
• Oversee and direct the full candidate travel and onsite experience, designing itineraries that anticipate potential challenges and proactively solving issues before they arise.
• Manage all onsite elements from technology readiness to hospitality, to deliver a polished, stress-free experience end-to-end.
• Partner Across Teams:
• Serve as a trusted advisor to recruiters, hiring managers, and interviewers, offering perspective on best practices, accessibility considerations, and candidate engagement strategies.
• Lead alignment across stakeholders and intervene to resolve conflicts with a solutions-first mindset.
• Champion Process Excellence:
• Uphold confidentiality and compliance standards.
• Communicate and maintain clear process guidelines and escalation paths that enable candidate care issues to be resolved confidently and consistently.

Qualifications

What You'll Bring
• Experience: 3 years in talent acquisition, guest relations, or similar role within Human Resources or Hospitality.
• Ability to make autonomous, well-informed decisions based on established processes and protocols.
• Strong situational awareness and intuitive problem-solving skills.
• Ability to navigate ambiguous situations with confidence.
• Strong organizational and time-management abilities.
• Excellent communication skills–both written and verbal.
• Proficiency in scheduling tools, Microsoft Office Suite; ATS experience preferred.
• Detail-oriented, proactive, and thrives in a fast-paced environment.

Additional Requirements:
• Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.