Workforce Management Manager

This is a Full Time Job

The Manager Workforce role heads a team that supports venue operations and human resources regarding time & attendance, scheduling, and application of CBA rules and practices. The Manager is a liaison between our team and our client groups that we support throughout our companies and facilitate business needs pertaining to system automation or process improvements with time & attendance, payroll, employee/manager customer service, enforcement of policies, and reporting & analytics. As a manager, the person within this role will troubleshoot escalated concerns from employees and management, as well as providing coaching, training & feedback to full and part-time team members working in our space. This role will also be relied on heavily to troubleshoot and test new system configuration from our Workforce specific IT team. The Manager must be knowledgeable in all time & attendance, scheduling, labor, and application of CBA rules and company policies, with a focus on ensuring consistent adherence to processes and procedures while simultaneously identifying opportunities for improvement or harmonization to ensure that scheduling and time & attendance systems are meeting the evolving needs of both the department and external system users.

What will you do?
• Available and responsive to the needs of all managers and employees supported by the People Practices department, in person or via phone/email. Ensures adherence to company policies and maintains high integrity standards. Escalates issues within the department or across business units as appropriate.
• Understand the company’s business, with specialized expertise in the operational needs and contractual requirements of the business units supported by the department.
• Provide oversight of team members to ensure adherence to deadlines pertaining to payroll submissions and time & attendance record keeping.
• Own our “End of Period Processing” process where they will export our weekly payroll data files for company payroll processing. The Manager will also be responsible for advancing pay weeks in our system.
• Develop and use collaborative relationships and critical thinking skills to identify opportunities for process improvements or system enhancements that support stakeholder needs and create efficiencies across the operation.
• Develop, coordinate, and lead live & virtual group and one-on-one training for system end users at all levels, ranging from frontline employees to business leaders.
• Maintain organized, concise, and up-to-date standard operating procedures and ensures adequate cross training of direct reports to provide contingency coverage.
• Communicate relevant information to peers and direct reports in a timely manner, ensuring all teammates understand the operational impact of changes to processes and/or personnel. Provide regular coaching and feedback to team members.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?
• 4 years supervisory experience, prior experience in a Theater/Arena work environment or similar capacity with exposure to Collective Bargaining (CBA) work rules and scheduling procedures preferred.
• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role.
• Strong computer skills including Microsoft Office including advanced Excel (lookups, pivot tables, formulas) and ability to quickly learn & use new systems; demonstrated experience working with scheduling and/or Time & Attendance applications or programming.
• Analytical approach to issue identification and problem solving, exceptional attention to detail, organizational abilities, time management, problem-solving, motivational, and follow-up skills.
• Ability to manage conflict and respond to customer problems in a highly sensitive, heightened and urgent environment while maintaining a high degree of confidentiality and business ethics.
• Must be able to manage heavy volume of front-line employee and manager interactions, ensure accountability, multi-task & prioritize, and make decisions under pressure using sound business judgment in a deadline-oriented environment.
• Experience motivating, mentoring & developing a team.
• Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the utmost consistency.

Special Requirements
• Must be able to work a flexible schedule inclusive of days, nights, weekends and holidays with split days off. This is a 7 day a week operation requiring early mornings or late evenings based upon operational needs. Must be willing to travel to other locations as needed.

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