Theatre Usher

This is a Part Time Job

Who are we hiring?

As an Usher at the Chicago Theatre you will promote positive guest/client experiences during the beginning (ingress), middle of event and show departure (egress). An Usher's role is responsible for greeting the guest, directing the guest through various entry/departure points, assisting with emergency or medical situations and answering general questions regarding the event or the Chicago Theatre.

What will you do?
• As an Usher at the Chicago Theater you will promote positive guest/client experiences during the beginning (ingress), middle of event and show departure (egress).
• Check aisles, rows, and seats prior to the house opening to ensure cleanliness. Alert Supervisor of any issues prior to opening.
• Check designated area to be sure all emergency exit pathways are clear and accessible prior to opening. Alert Supervisor prior with any concerns.
• Welcome guests to the MSG Chicago Theatre with a smile and friendly demeanor.
• Scan patron's tickets report any invalid tickets to a Supervisor and assist patrons to their seats efficiently and professionally while answering questions and concerns.
• Assist third party vendors with any necessary set-up prior to ingress.
• Be prepared to take an active role in Emergency Operations procedures (evacuation plan) through on-going training and drills.
• Turn in any Lost and Found items to the Supervisor immediately.
• Communicate any building deficiencies, security concerns, or safety issues to a Supervisor.
• Ensure that event rules and policies are being adhered to as they pertain to a show.
• Assist other departments as needed.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?
• Previous Usher, Ticket Tacker or Guest Relations experience preferred.
• Strong communication and customer service skills.
• Ability to work with large crowds.
• Must be able to tolerate and work in a loud, fast paced environment.
• General computer and email proficiency are required.
• Maintain a professional manner, presence, and appearance always while on premises/duty.
• All candidates must be available to work 75% of the monthly show schedule (No guarantee of minimum hours).
• Must be comfortable with heights (working on high floor) and navigating steep steps and inclines.
• Must be willing to rotate to various positions within a shift.

Special Requirements
• Must be receptive to working outside in inclement weather and extreme temperatures.
• Must be comfortable operating a limited mobility lift.
• Must be comfortable with heights.
• Must be knowledgeable to use a handheld PDA.
• Ability to carry, lift, push, pull up to 30 lbs.
• Must be able to traverse steps and be able to walk and stand long periods of time.
• Must be able to work within an environment with loud noises and everchanging visuals.
• Must be willing to rotate to various posts within a shift as needed, based on business need.
• Ability to stand and move about the theater throughout the duration of the shift.
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

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