Event Production Director

This is a Full Time Job

Who are we hiring?

The Director, Event Production is responsible for the successful advancement and completion of the assigned Live Events at the Madison Square Garden Arena and Radio City Music Hall. The Director, Event Production will encompass managing the operational execution of a wide range of live events such as concerts, and various special events. This person will act as the liaison between client and all venue departments, partners and stakeholders to maximize operational efficiency through collaboration and communication. Additionally, this position will be responsible for generating and maintaining operational budgets for the assigned event. The Director, Event Production will work with Union & a Non-Union labor workforce. The position exists within an environment that is a 24/7 operation due to the numerous daily and nightly events across live entertainment. The ability to successfully multi-task and collaborate in an energetic and time-sensitive environment is of the utmost importance.

What will you do?
• Produce AutoCAD drawings to illustrate seating maps to be used for the purpose of on sales across the event spectrum. These drawings build the foundation for the event and will be shared with various stakeholders across the MSG enterprises, including but not limited to Client, Box Office, Finance, Building Operations, Security & Booking. Drawings to be produced in time-sensitive environment.
• Responsible for administering all event planning with the client and venue stakeholders throughout the entire event process for assigned events, from advancement to being on-site for load-in through load out.
• Responsible for administering all event planning with the client and venue departments including, but not limited to, staging, lighting and sound, client seating, and client staffing.
• Generate and maintain budgets with timely updates throughout the event process through constant analysis and attention to detail. Track costs against budget for settlement with internal and external clients.
• Offer support to the administrative and management team located in the NYC market while finding efficiencies and identifying best practices through policy and protocol guidelines.
• Work with outside agencies to ensure work rules, jurisdictions, codes, and policies are maintained.
• Understand and communicate with all parties the work rules for Union & Non-Union labor teams.
• Schedule and direct union and non-union labor associated with the daily operation of event.
• Troubleshoot event day issues and be highly responsive to emergencies in a fast paced, time sensitive environment.
• Oversee transition from day of event activities to the load out of all equipment for assigned events.
• Evaluate quality of client and guest experience through observation and responding to feedback.
• Collaborate with venue GM/AGM throughout the show to ensure an exceptional client and guest experience.
• In tandem with Production team, oversee load-in and installation of equipment by defined deadlines in NYC Venues.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?
• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role.
• 8-10 years working experience in Live Event Production Management with direct responsibility for supervising and directing staffs across a wide range of operating functions in a changing environment.
• Technical knowledge surrounding production specific items involving but not limited to rigging and engineering review, power provisions, industry standard safety protocols, Union regulations and processes specific to I.A.T.S.E, as well as I.B.E.W & Theatrical Teamsters.
• Knowledge and understanding of general building codes & fire safety specific to each MSG venue.
• Ability to successfully manage multiple tasks with both financial and operational implications across departments and venues in a deadline-oriented environment.
• Experience supervising and working with Union & Non-Union Crews.
• Experience creating and maintaining event budgets and preparing financial information for event settlements.
• Strong organizational and time management skills, with exceptional attention to detail and excellent written and verbal communication skills. Must be confident and comfortable communicating directly with senior executives, contributing to high-level discussions, and providing timely updates, reports, and escalations as appropriate.
• Possess problem solving, reasoning, motivational, and strong interpersonal skills.
• Ability to resolve conflicts in time sensitive manner.
• Adept at maintaining a positive, open, approachable, and professional relationships with a diverse group.
• Demonstrate integrity, tact, diplomacy, and a commitment to company values and principles.
• Computer skills including MS Word, Excel, Outlook, PowerPoint.
• AutoCAD working knowledge with ability to produce 3D renderings to further clarify on sale maps & seating diagrams in time-sensitive environment.
• Ability to incorporate 3D renderings of show design / artist design into on sale map to clarify sightlines and to further understand artist / show design concepts.
• Ability to overlay show / artist rigging plot into venue ceiling plan for review.

SPECIAL REQUIREMENTS OF THE JOB:
• General physical requirement such as lifting 25lbs., standing for long periods, walking long distances, working in inclement conditions, lead and assist in evacuation of guests and staff, ability to walk up and traverse downstairs, bending and constant motion is often required.
• Ability to travel as required in support of investigations or security operations.
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

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