Sales Operations and CRM Manager

This is a Full Time Job

The Manager, Sales Operations/CRM will be responsible for daily administration of MSE's Salesforce CRM system and integrated sales technology applications in support of our Ticket Sales, Suite Sales, and Partnership Sales staff. This position will support our salespeople, providing training and guidance on CRM/sales technology procedures, as well as gathering user feedback for the Sales Operations team, which will be used to influence the development of new system features, functionality, and integrations.

Do you thrive on improving systems, supporting sales teams, and shaping innovative solutions? Apply today! We'd love to hear from you!

Responsibilities:
• Partner with sales leadership to plan sales campaigns and events in Salesforce CRM.
• Coordinate execution and reporting with Email/Digital Marketing and Database Architecture/Insights teams.
• Support Salesforce CRM users by resolving maintenance cases in partnership with Ticket Operations and Suite Client Services teams.
• Gather Salesforce end user feedback and prioritize efforts with the Development team.
• Create dynamic, interactive report dashboards tracking key audience-specific metrics to interpret data and deliver actionable insights to sales leadership.
• Develop and create new features and functionality in Salesforce including objects, fields, lightning pages, profiles and permissions Sets, Flows, etc.
• Configure integrated technology applications as assigned.
• Use data management tools to insert, update, delete, and merge records, pull prospect and customer lists and automate deduplication and data integrity processes.
• Conduct new hire training and onboarding of Salesforce CRM and related applications.
• Lead refresher and feature release trainings to strengthen end user adoption of Salesforce CRM to highlight new features and applications.
• Track Salesforce CRM usage and adoption metrics.
• Other duties as assigned.

Minimum Qualifications:
• Bachelor's Degree or equivalent experience.
• 3 years' experience with Salesforce or other CRM/relational database.
• Proficiency with Excel, Salesforce, and other Microsoft 365 products.
• Experience with supporting high-volume, transactional sales OR high-value enterprise business to business sales.
• Strong problem-solving skills and ability to collaborate with cross-functional teams.
• Outstanding writing, communication, organization, time management, and critical thinking skills.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.

Pay Range: $85k - 100k USD

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.