Guest Services Representative

This is a Full Time Job

Title: Guest Services Representative (seasonal Mar-Nov)

Department: Security & Guest Services

Reports to: Manager, Guest Services, Ushers & Ticket Takers

Status: Part-Time, Seasonal, Union

The Guest Service Representative is responsible for providing outstanding customer service by greeting fans, scanning tickets throughout the stadium, assisting guests to their seats, posting at such areas as the elevators, passgates, stairwell, escalators & suite level areas. GRS's will also provide directions to the stadium's concessions, seating areas, souvenir locations and other duties as assigned.

Essential Duties/Responsibilities:
• Greet guests attending all stadium events
• Input/scan all tickets or vouchers
• Assist guests in seat locations, resolving customer service concerns and provide general information
• Perform pre-game, in-game and post-game duties
• Provide assistance to guests with special needs
• Maintain a visible presence and monitor assigned sections
• Guide guests to exits or provide other assistance/instructions in case of an emergency
• Monitor alcoholic beverage activities, recognizing and reporting illegal and improper behavior and reporting it according to policy and procedure
• Work collaboratively with all staff and stadium partners
• Assist in with crowd management efforts
• Perform other duties as assigned

Basic Requirements/Qualifications:
• High school diploma, GED or the equivalent
• Customer service experience preferred
• Must be able to be provide courteous, polite and respectful service to all guests
• Demonstrate excellent communication and interpersonal skills when interacting with guests and fellow employees
• Ability to adhere to department standards pertaining to attendance, performance and conduct
• Ability to walk, climb stairs and stand for extended periods of time
• Able to work evenings, holidays and weekends as needed
• Bilingual skill is preferred

Current Los Angeles Dodgers employees should apply via the internal job board in UltiPro by following these prompts:

MENU > MYSELF > MY COMPANY > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW

Equal Opportunity Employer