Venue Operations Manager

This is a Full Time Job

WHAT THIS ROLE WILL DO
• Responsible for managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships, staffing, and ongoing venue set-up and tear-down
• Must ensure that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate
• Recruits, hires, trains and supervises part-time staff/supervisors of multiple departments including but not limited to: Security, Maintenance, Cleaning and Usher/Ticket Taker
• Develops and oversees overhead expense budgets for fixed and variable expenses
• Works with General Manager, to assist in the preparation of annual operations budget
• Maintains and monitors records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary
• Ensure optimum operating condition of all facility equipment
• Investigates and resolves guest related complaints
• Implementation and execution of all Live Nation policies, procedures and programs and ensuring that company standards are maintained
• Creates and implements effective recruiting programs for event staff
• Manages event staff new hire onboarding and training for in-sourced positions as well as ensuring proper onboarding
• Manages any and all training programs and ongoing development of event staff
• Commit to providing a safe and enjoyable facility for guests and employees
• Coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient and successful events
• Effectively manages and approves all payroll for in-house departments
• Administrative work including invoicing, tracking of show expenses and reporting, day to day administrative duties as necessary
• This position oversees and ensures the execution of all operating department compliance policies and procedures
• Along with venue General Manager represent the company and facility in all political and community matters and acts as a liaison with local municipalities
• Other duties as assigned

WHAT THIS PERSON WILL BRING
• Candidate is a proven leader with strong management and communications skills
• Extensive knowledge of venue operations and facility management is required
• Minimum two years' experience as House/Operations Manager or a comparable role in events or hospitality industry
• Experience dealing with police and public officials
• Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers
• Strong administrative skills and organizational skills
• Computers skills, Microsoft Word, Excel and Outlook
• Excellent oral and written communication skills are essential
• Experience using Workday or time keeping systems is a plus
• Carries and active Guard card or PSO card is preferred

Physical Demands/Working Environment:
• Working environment is fast-paced and has a moderate to loud noise level
• Ability to lift up to 50 lbs
• Flexible Schedule (days/nights, weekends, holidays)
• Position requires extended periods of prolonged standing, bending, stooping
• Ability to wear an earpiece for radio communication

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.