Summer Paid Intern - Live Entertainment

This is a Part Time Paid Internship

THE POSITION – VIP NATION INTERN

WHAT THIS ROLE WILL DO
• Deliver exemplary customer service to maintain customer loyalty
• Answer inbound calls or emailed inquiries to resolve our customer concerns
• Liaise between VIP Nation staff and customers including communicating VIP itineraries, creating guest lists, and other logistics for VIP events
• Support creation and execution of social media campaigns & strategy
• Assist in reporting VIP sales and managing ticket inventory
• Manage and file customer refunds and charge backs
• General office duties including: filing invoices, customer waivers, refunds, scanning, copying, checking the mail
• Research for VIP programs as needed
• Maintain VIP Nation Info calendar
• Proficient in merchandise shipping projects using UPS, USPS or our fulfillment partners
• Document and update records through our databases
• Contact Venues to obtain information regarding lounge spaces and other VIP package elements
• Warehouse inventory and maintenance assistance as needed
• Unpack road cases as needed
• Final internship project will be assigned at the beginning of the internship program to be presented at the end

LEARNING OBJECTIVES
• Develop communication skills with co-workers, customers, and clients
• Learn to manage your time in a fast-paced world with time sensitive deadlines
• Expand your knowledge of the live events industry with an emphasis on executing a VIP program

PREFERRED QUALIFICATIONS
• Currently enrolled in an accredited College or University; Preferably in a field related to the internship you are applying for
• Recent Graduate, Junior or Senior standing
• Due to the nature of the position, candidates must be at least 18 years of age
• Previous experience preferred (school, internship, or professional)
• Creative thinker and problem solver
• Excellent verbal, written, and interpersonal communication skills
• Acute sense of judgment, tact, and diplomacy
• A strong sense of teamwork and ability to execute programs
• Position requires constant walking, climbing stairs, lifting and carrying 50+ lbs. and occasional sitting.


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.