National Artist Hospitality Project Manager

This is a Full Time Job

THE ROLE

National Artist Hospitality Project Manager

WHAT THIS ROLE WILL DO

Job Functions & Key Responsibilities:
• Systems & Process Management:
• Create and maintain database-driven systems for managing artist, show, and venue information.
• Continuously improve processes for information management and operational efficiency across the artist services ecosystem.
• Act as a central communications coordinator for the department.
• Partnership Oversight:
• Develop and execute comprehensive strategies for backstage brand partnerships (e.g., Yeti, Athletic, Strauss), aligning roadmaps and operations to meet goals for both parties.
• Coordinate with Live Nation organizational partners to promote and expand backstage involvement (e.g., Mindful Nation, Sober Nation, Sustainability, Rome team).
• Support execution for other external partnerships (e.g. Backline, End Overdose).
• Tour & Event Support:
• Provide specialized tour support for high-profile and priority targets, including underplay shows and tours.
• Lead planning and on-site management of key events, including friends & family activations and tour parties, providing on-site support when needed to ensure smooth execution.
• Identify up & coming artists to expand the backstage hospitality program across venue types.
• Provide on-site support for new venue openings as needed.
• Program Development & Expansion:
• Drive the full project lifecycle for national initiatives while continuously improving existing national programs to enhance backstage experience and artist satisfaction. Manage all aspects including planning, resource coordination, and documentation management to ensure successful backstage programs.
• Support Artist Services catering initiatives as needed.
• Analytics & Reporting:
• Develop reports and presentations on team performance and project outcomes that demonstrate backstage programs impact, ROI, and strategic value.
• Prepare regular reports for executive leadership.
• Maintain and improve mechanisms for feedback and storytelling, including backstage QR code review system.
• Team Development:
• Provide training, direction, and oversee workload for the National Artist Services Administrator, optimizing team workflow and resource allocation.
• Provide training & support for additional new national team members.
• Continue to centralize Backstage Experience Coordinator training processes and documents.

WHAT THIS PERSON WILL BRING
• Must be able to maintain composure around high-profile artists/guests and work in an often hectic and possibly loud environment
• Outstanding attention to detail and organizational skills
• National market knowledge and a variety of National relationships
• Must have strong time management and multi-tasking skills
• Must be passionate about providing genuine hospitality
• Possess a positive outlook, strong communication skills and the ability to engage others
• Possess strong problem-solving skills and demonstrated experience finding creative solutions
• Must be able to take detailed direction and corrective feedback
• Must be able to complete job independently and work within a team
• Strong communication skills
• Knowledge and skills surrounding Airtable platform
• Knowledge of sustainability and touring protocols
• Proficient computer skills required including the ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Canva, Adobe
• Bachelor's degree in Hospitality, Communications, Marketing, Business, Human Resources, or something comparable preferred.
• 1 year + of backstage/production/hospitality experience
• 2-3 years + of work experience in a comparable role
• 1-2 years + of leadership and management experience

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match