Backstage Coordinator

This is a Part Time Job

THE JOB

Title: Coordinator – Backstage Experience/ Part-Time

Our backstage teams have a leading role in the service experience the artists and touring personnel have at our venues. The extent to which we recognize our crew members for service well done, is the extent to which they will care not only for our Artists and touring personnel, but for each other.

WHAT THIS ROLE WILL DO

Job Functions:
• The Backstage Experience Coordinator will maintain back-of-house hospitality expectations & backstage division-wide goals.
• Maintain a list of all hospitality inventories, i.e: bath towels, hand towels, toiletries, any venue-branded swag, table lamps, floor lamps, decor, etc., and organize supplies and where all supplies are kept.
• Make an overview of the season schedule to come up with ideas for food trucks, activities, etc., to get approval from the GM and get them booked well in advance.
• Create a high-quality backstage atmosphere that is warm and welcoming to everyone.
• Ensure all areas are clean, set, warm, and welcoming.
• Work with Production to coordinate with local backstage catering to ensure the artists' rider requirements are met, and the culinary experience exceeds the artists' and touring personnel's expectations.
• Work with Production Managers & Catering Teams to help facilitate advances.
• Work directly with touring crews, acting as the main hospitality point of contact for tours on the day of the show.
• Oversee and assist Production Assistants in the shop, set-up, and maintenance of hospitality in all necessary areas.
• Where possible, wash, dry, and fold laundry as well as hand and bath towels. The Backstage Experience Coordinator will periodically check dressing rooms throughout the day to tidy up (or assign a porter to complete this task).
• Show CARE by participating in the venue's sustainability program, which could include implementing programs that conserve resources/prevent waste, such as sorting waste and collecting recycling and educating the bands about our efforts.
• Responsible for completing the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the Artist Services team, Production & Venue GM.
• Maintain running knowledge of local services, excursions, and restaurants to offer tours.
• Research best practices and collaborate with the Artist Services team & Venue GM to develop venue opportunities to increase engagement and Artist/Crew satisfaction.
• Pre and post show walk-through with checklist to make ready all backstage areas.
• Create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.

WHAT THIS PERSON WILL BRING

Qualifications:
• Must be able to maintain composure around high-profile artists/guests and work in an often hectic and loud environment.
• Extreme attention to detail is needed.
• Must have strong organizational, time management and multi-tasking skills.
• Must be passionate about providing genuine hospitality to everyone backstage.
• Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Canva, Adobe).
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem-solving skills and demonstrated experience finding creative solutions.
• Must be able to complete job independently and work within a team.
• Must be able to take detailed direction and corrective feedback.
• 1 years' plus of backstage/production/hospitality experience.
• 2-3 years' plus of work experience in a comparable role.
• 1-2 years' plus of leadership experience.
• Has a natural interest in helping others and a heart for service.
• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.
• Bachelor's degree in Hospitality, Communications, Marketing, Business, Human Resources, or something comparable preferred.
• Public speaking or meeting facilitation skills is a plus.