Operations Coordinator

This is a Full Time Job

LN Venues, Operations Coordinator (Huntington Bank Pavilion)

WHAT THIS ROLE WILL DO

Leadership, Compliance & Safety
• Partner with the General Manager and Operations Manager to ensure compliance with Live Nation policies, Chicago municipal ordinances, and Illinois state laws.
• Conduct pre-show ''Zone Sweeps'' to ensure operational readiness, fire code compliance, and adherence to Chicago crowd management regulations.

Event & Facility Operations
• Work directly with the Operations Manager and Security Supervisors to perform day-of-show duties.
• Will assist in lead in day-to-day maintenance of the facility.
• Will assist with venue seating changeovers.
• Lead opening, running, and closing procedures for events.
• Oversee ingress/egress plans.
• Respond to elevated guest and staff concerns, including VIP programs, amenities, and service complaints.
• Coordinate with front-of-house, box office, sponsorship, and production teams for seamless event execution.
• Conduct safety, cleaning, and maintenance walk-throughs before and during events.

Security & Risk Management
• Implement and manage security protocols, surveillance systems, and emergency procedures.
• Investigate incidents, prepare reports, and manage ejection logs.
• Act as a point of contact for security-related questions for tours.

Staff Leadership & Development
• Assist with recruiting, hiring, training, and supervising operational and security crew members.
• Assist with daily pre-shift meetings.
• Ensure all staff are trained in guest service, safety, and Live Nation SOPs such as emergency evacuation protocols.

Financial, Labor & Payroll Management.
• Maintain timesheet logs, verify submissions, and pull labor reports after events.
• Ensure crew members are accurately scheduled in TMSS.
• Ensure payroll is accurately submitted for IT, Operations, and Security departments.
• Process, code, and track invoices to ensure budget alignment.

Administration & Coordination
• Coordinate with tours to execute VIP programs and auxiliary show needs (volunteers, activations, etc.).
• Process any expenses associated with VIP Programs.
• Coordinate with tours to execute requested security deployments.
• Maintain effective communication across departments

WHAT THIS PERSON WILL BRING

Required:
• 1-2 years supervisory or operational management experience.
• Microsoft Word, Excel, and PowerPoint knowledge
• High School Diploma required

Preferred:
• College Degree in a related field
• Fork Lift Certification

Physical Demands/Working Environment:
• Working environment is fast-paced and has a moderate to loud noise level
• Ability to lift up to 75 lbs
• Flexible Schedule (days/nights, weekends)
• Position requires extended periods of prolonged standing, bending, stooping
• Ability to wear an earpiece for radio communication

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.