Guest Relations Ambassador

This is a Part Time Job

Guest Ambassador (Part-Time)

Note: This position is part-time, seasonal with hours from April thru October.

Hollywood Casino Amphitheater is looking for fun, energetic and music-lovin' people to fill this season's job openings. This is a seasonal, hourly position that works concert days only. Training begins in April and the season concludes in September. Employment can carry over to the 2027 concert season.

Position Title: Guest Ambassador

The Role:

The Guest Ambassadors will proactively interact with guests to provide information and assistance on all things related to the guest relations. This role is for our problem solvers that go above and beyond so our guests can have an enjoyable experience at the venue.

Job Functions:
• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
• Greet guests as they enter and leave the venue. May also distribute advertising flyers.
• Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets, and finding lost items.
• Assist in resolving guest complaints.
• Direct restroom and concessions lines, as needed, to shorten guest waiting times.
• Report maintenance and cleaning issues to the respective department manager.
• May fill in temporarily with a department to support staffing levels during peak or break times.

Qualifications:
• High School Diploma or equivalent
• At least 2 years in Guest Service and communications
• Creative thinker and problem solver
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact, and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting

If the above description sounds like you and fits your background, apply online at rockandrolljob.com to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.