Digital Content Associate

This is a Full Time Job

Overview (Why This Role?)
As a Content Services Associate, you'll ensure all content in our digital asset management (DAM) system is accurate, accessible, and optimized-playing a key role in driving operational excellence across markets.

Key Responsibilities (What You Are Doing)
• Evaluate incoming digital assets from multiple pipelines for accuracy, consistency, and completeness
• Monitor production schedules and go-live timelines to ensure on-time delivery
• Tag and organize digital assets to enhance searchability and support automation efforts
• Troubleshoot technical issues, document bugs, and contribute suggestions for feature improvements
• Onboard and support users across departments-resolving access issues and offering training that drives adoption
• Partner with content creators to ensure metadata accuracy and compliance with standards during DAM uploads
• Collaborate with cross-functional teams to identify and resolve workflow inefficiencies across connected systems

Qualifications (What We're Looking For)
• 3 years of experience in content operations, digital asset management, or a related field within media
• Proficiency with Digital Asset Management systems; familiarity with Orange Logic is a plus
• Understanding of metadata standards, file formats, and DAM best practices
• Strong customer service mindset-responsive, solutions-oriented, and focused on DAM adoption
• Organized, detail-oriented, and skilled in time management
• Team-oriented communicator who thrives in collaborative environments
• Ability to translate technical concepts into clear, accessible guidance for users
• Quick learner with the ability to adapt to evolving tools and workflows
• Passion for optimizing creative workflows and supporting content teams
• Hybrid work schedule: 4 days per week in-office at our NYC headquarters