Logistics Coordinator

This is a Full Time Job

The Logistics Coordinator is responsible for supporting the coordination of inbound and outbound freight, warehouse scheduling, shipment documentation, operational trackers and cross-functional communication across the North America Distribution Center.

The role acts as a key connection point between the warehouse floor, carriers, vendors, store teams, Merchandising and internal business partners, ensuring product movement is visible, accurately documented and effectively followed through. This position supports the Manager, Inventory & Logistics and Senior Manager, Warehouse Operations by maintaining clear shipment visibility, tracking open issues and helping ensure logistics activity is organized, accurate and aligned to business priorities.

This role requires a highly organized and detail-focused individual with strong communication skills, strong follow-through and the ability to manage multiple operational priorities in a fast-moving distribution center environment.

Your Key Responsibilities…

Transportation & Scheduling
• Own scheduling of inbound and outbound delivery appointments based on warehouse capacity, shipment priority and operational requirements
• Maintain the daily and weekly delivery calendar, ensuring inbound volume, outbound priorities and carrier activity are clearly visible to warehouse leadership and operational teams
• Coordinate container appointments, carrier pickups, store deliveries and freight movements, ensuring timing and capacity are aligned with warehouse operations
• Proactively monitor delivery activity, appointment changes, carrier delays and shipment conflicts, escalating risks or service impacts where required
• Communicate delivery windows, shipment priorities and changes to warehouse teams, store partners, Merchandising and relevant internal stakeholders
• Support coordination of transportation requirements for new store openings, seasonal peaks, major product launches and inventory transitions

Shipments & Documentation
• Prepare, maintain and organize accurate shipment documentation including BOLs, packing lists, delivery confirmations, carrier paperwork and proof of delivery records
• Verify shipment details, appointment information, delivery addresses, pallet counts, carton counts and supporting documentation to ensure accuracy before and after shipment movement
• Maintain inbound and outbound shipment trackers, ensuring shipment status, open issues, delivery confirmations and exceptions are updated consistently
• Follow up on missing paperwork, delayed confirmations, incomplete shipping details and unresolved carrier or vendor documentation
• Support investigation of freight damages, shortages, overages and delivery discrepancies, ensuring issues are logged, communicated and followed through to resolution
• Support vendor compliance processes by tracking labeling, packaging, routing guide and documentation issues, providing accurate information to Merchandise Compliance teams where required

Operations & Inventory Visibility
• Maintain structured intake, shipment and exception logs to support accurate operational reporting and business visibility
• Flag discrepancies between system records and physical activity, including receiving counts, appointment compliance, shipment status, delivery confirmation and carrier performance
• Support warehouse leadership by maintaining accurate records of inbound product flow, outbound distributions, delivery timing and open logistics issues
• Partner with the Inventory & Systems Analyst by providing accurate operational updates, exception context and supporting documentation for reporting and trend analysis
• Support internal and external audit readiness by ensuring logistics documentation is accurate, organized and accessible
• Support creation and maintenance of warehouse SOPs, process guides and logistics reference materials

Cross Functional Collaboration
• Work closely with Inventory, Logistics, Ecommerce Fulfillment, Customer Services, Merchandising, Buying, Store Operations and Warehouse Operations teams to support effective product flow and operational communication
• Serve as a professional point of contact for carriers, vendors, store partners and internal teams regarding appointment scheduling, shipment status and delivery coordination
• Participate in daily operational huddles, weekly carrier calls and store operations touchpoints, providing current shipment updates, open issues and follow-up actions
• Support communication between warehouse operations and business partners to ensure shipment priorities, delivery risks and operational impacts are understood
• Partner with warehouse leadership to identify recurring logistics issues, documentation gaps, delivery delays and process improvement opportunities

Qualifications and Competencies
• Minimum of two to three years' experience in logistics coordination, warehouse administration, transportation coordination, inventory administration or supply chain support
• Hands-on understanding of warehouse operations including receiving, putaway, outbound shipments, replenishment, store deliveries and ecommerce fulfillment
• Strong organizational skills with the ability to manage multiple trackers, shipment schedules, open issues and competing priorities
• Strong attention to detail and ability to maintain accurate documentation, records and operational follow-up
• Confident and clear communication skills with the ability to work with carriers, vendors, store teams and internal business partners
• Ability to identify operational risks, shipment exceptions and documentation issues, escalating appropriately and following through to resolution
• Comfortable working with warehouse management systems, shipment platforms, inventory tools and Microsoft Office
• Experience with Microsoft Dynamics 365 or similar warehouse, inventory or ERP systems would be advantageous
• Experience within retail, ecommerce, distribution or branded warehouse environments preferred
• Associate or Bachelor's degree in supply chain management, logistics, business or related field would be beneficial