Box Office & Customer Service Manager

This is a Part Time Job

FTH seeks a professional to join our Marketing & Community Engagement Department as Box Office & Customer Service Manager. This position reports to Director of Marketing and Community Engagement.

PRIMARY RESPONSIBILITIES INCLUDE:

• Maintain the highest standard of customer experience
• Manage box office staffing, scheduling and training. Interviews for freelance box office staff, staffing, training and scheduling to ensure coverage at all FTH events, and rentals as needed.
• Manage FTH's Customer Relationship Management System (AudienceView Professional, formerly known as OvationTix) for ticket sales
• Set up and maintain ticketing pages for website and ticket sale
• Process advance ticketing online, in person and via phone
• Respond to all box office phone and email inquiries and messages
• Process day-of-show will-call, walk-in and comp ticket orders at events
• Daily, weekly, and post-event reports
• Maintain customer database
• Develop and implement group sales research and outreach
• Gift Shop support, ie: generating sales & consignment reports (Box Office & Gift Shop share same space), occasionally serving as shop salesperson, as needed
• Any other administrative duties reasonably related to the functions described above

EXPERIENCE & SKILLS:

• Must have experience in Box Office or visitor services related work
• Proactive, self-starter
• Strong organizational and customer service skills
• Possess excellent communication skills
• Capable of carrying out a wide array of duties
• Work well in a team environment with minimum supervision
• Responsible and flexible
• Passion for the arts-particularly music, dance, theatre, puppetry, and the visual arts
• Previous experience with any ticketing software is strongly required
• Bilingual ability a plus.