Travel Trade and Partnerships Manager

This is a Full Time Job

Manager, Travel Trade and Partnerships
This position will lead the strategy, contract negotiation, and day-to-day management of third-party distribution channels for One Times Square in New York City. This role is responsible for driving revenue and visitor volume through Online Travel Agencies (OTAs), tour operators, and travel trade partners locally and internationally. The ideal candidate brings a strong network in the travel and attractions industry, deep understanding of travel tech connectivity, and a data-driven approach to yield optimization.

We're seeking candidates who are analytical, relationship-driven travel trade professionals with a proven track record of negotiating high-yield OTA contracts and leveraging travel tech integrations to drive visitor volume in high-capacity attraction environments.

This role is a key contributor to the project's overall success - driving ticket revenue, expanding global partner networks, and cultivating a high-performance, cross-functional team environment that delivers impactful results.

About One Times Square:

This is an in-office role, based in New York City, NY.

What You'll Do
• Serve as the primary point of contact for global and regional OTAs
• Negotiate commercial agreements including net rates, commission structures, capacity allotments and payment terms to maximize margin and ticket yield
• Manage channel manager integrations to ensure seamless ticketing, live inventory sync and rate parity across platforms
• Execute joint marketing campaigns, preferred placement programs and seasonal activations with key OTA partners to boost visibility during peak and shoulder seasons
• Track performance including ticket volume, average order value (AOV), channel profitability, and cancellation rates
• Represent One Times Square at domestic and international travel trade shows, roadshows and industry events
• Collaborate with internal One Times Square teams to ensure a seamless experience for OTA partners
• Other duties as assigned

Who You Are
• Bachelor's degree in Hospitality, Tourism Management, Business Administration, Marketing or a related field
• 2-4 years of experience in business development, account management, or distribution within the travel, tourism, or attractions industry
• Proven track record of managing major Online Travel Agencies (OTAs) and negotiating third-party distribution agreements
• Direct experience in the NYC tourism market or managing high-volume, ticketed visitor attractions, observatories, museums or venue experiences is strongly preferred
• Demonstrated experience working with attraction ticketing systems and channel manager integrations
• Proficiency in Microsoft Office Suite or Google Suite (Word, Excel, PowerPoint, Outlook)

Required Knowledge/Skills/Abilities
• In-depth knowledge of global OTA models, receptive tour operations, hotel concierges and regional marketing organizations (ex: NYC Tourism Conventions)
• Strong understanding of net pricing vs retail rates, commission structures, dynamic pricing, capacity allotment, and rate parity management across channels
• Firm grasp of API integrations, live inventory syncing, Global Distribution Systems (GDS) and Point of Sale (POS) backend operational workflows
• Comprehensive understanding of travel trade contracts, including cancellation terms, liability clauses, blackout dates and payment settlement structures
• Strong negotiation skills with a track record of securing high yield commission terms, optimal inventory allocations and co-op marketing investments
• Proficiency in analyzing partner performance metrics - including channel volume, average order volume (AOV), profitability, and drop-off rates using Excel BI platforms or CRM software
• Ability to evaluate channel performance date to continuously optimize the attractions distribution mix and maximise total revenue
• Ability to stay agile and resolve high-volume operational challenges, sudden capacity adjustments or peak-season demand shifts
• Exceptional oral and written communication skills

Physical Demands/Working Conditions
• Travel Requirements: Limited but requires flexible schedules, including weekends and holidays

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The qualifications listed above represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily.